EComposer Team

December 10, 2024

Table Of Content

Top 13+ Shopify Order Tracking Apps for 2025

In the bustling world of online shopping, ensuring that your customers feel informed and valued is essential. After all, no one enjoys the anxious waiting game of wondering where their package is! That’s where Shopify order tracking apps come into play. These powerful tools help businesses provide real-time updates on order status, transforming a potential source of stress into a smooth and transparent experience.

By integrating an effective order tracking app into your Shopify store, you not only enhance customer satisfaction but also reduce the number of support inquiries and improve your brand’s credibility. Ready to take your customer experience to the next level? In this blog, we’ll unveil the top 13 Shopify order tracking apps that can streamline your operations and keep your customers in the loop.

What are Shopify Order Tracking Apps?

Shopify order tracking apps are specialized tools designed to enhance the post-purchase experience for both merchants and customers. These apps offer instant notifications regarding the status of customer orders, allowing shoppers to track their packages from the moment they leave the warehouse until they arrive at their doorstep.

These apps typically integrate seamlessly with your Shopify store, pulling order data and shipping information to create a user-friendly tracking experience. Customers can view tracking details through emails, SMS notifications, or a dedicated tracking page on your website.

In essence, Shopify order tracking apps serve multiple purposes:

Transparency: By keeping customers informed about their order's whereabouts, these apps help build trust and reduce anxiety associated with online shopping.
Reduced Inquiries: With clear tracking information readily available, businesses can significantly decline the volume of customer support inquiries regarding order status.
Enhanced Customer Experience: Providing a reliable order tracking system can lead to increased customer satisfaction, encouraging repeat purchases and fostering brand loyalty.

Overall, integrating a Shopify order tracking app is a smart move for any e-commerce store looking to improve customer engagement and streamline order management.

Top 13 Shopify Order Tracking Apps

1. AfterShip Order Tracking

AfterShip is a comprehensive order tracking solution designed to streamline the shipping process for merchants and enhance the customer experience. By providing a branded order tracking page and automated notifications from over 1,100 carriers, AfterShip helps sellers manage bulk orders efficiently while minimizing customer complaints and optimizing on-time delivery.

Highlight Features:

Branded Tracking Pages: Create personalized tracking pages that reflect your brand identity, including product recommendations to boost upsell and cross-sell opportunities while customers track their orders.
Automated Notifications: Send automated email and SMS notifications to keep customer informed about their order status, significantly reducing complaints and WISMO inquiries.
Centralized Shipment Dashboard: Utilize a centralized dashboard to monitor shipment status, track on-time performance, and identify potential WISMO risks, enabling proactive customer service.
AI-Powered Estimated Delivery Dates (EDD): Reassure anxious customers with a customizable AI-powered delivery estimate widget displayed throughout the product detail and checkout pages, facilitating informed purchasing decisions.
Built-In Analytics: Access detailed analytics reports to gain insights into shipment status and performance metrics, helping merchants optimize their shipping strategies and improve overall efficiency.

Pricing:

Free
Essentials: $11/month
Pro: $119/month
Premium: $239/month

Rating: 4.8/5 (4,739 reviews)

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2. Parcel Panel Order Tracking

ParcelPanel by Channelwill is a comprehensive order tracking solution tailored for Shopify merchants looking to enhance customer experience and streamline order management. Designed to significantly reduce "Where Is My Order?" (WISMO) inquiries, this app fosters customer loyalty by providing timely updates and transparent tracking information. By ensuring customers are kept in the loop about their order status, ParcelPanel not only enhances satisfaction but also drives repeat business and higher sales.

Highlight Features:

Real-Time Tracking: Stay ahead of customer inquiries by tracking orders in real-time and proactively addressing exceptions before they escalate into complaints.
Automated Shipping Notifications: Effortlessly keep customers updated with automated shipping notifications that inform them of any changes in their order status, fostering trust and reducing uncertainty during the delivery process.
Branded Multilingual Tracking Page: Create a personalized tracking page that showcases your brand identity and supports multiple languages. This level of customization enhances the shopping experience and makes it easy for customers to find the information they need.
Smart Upsell System: Increase your sales potential with an integrated smart upsell system that suggests related products at the right time, encouraging customers to make additional purchases during the order tracking process.
Powerful Analytics: Gain valuable insights into your shipping performance with robust analytics tools. These insights allow you to optimize your shipping solutions and make informed decisions that can improve overall operational efficiency.
Chinese Origin Hiding: For dropshipping businesses, the ability to hide all Chinese origin information with just one click is a game-changer. This function ensures that your customers gain a seamless and professional experience without any geographical concerns.

Pricing:

Free
Essential: $11/month
Professional: $59/month
Enterprise: $479/month

Rating: 5/5 (4,314 reviews)

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3. 17TRACK Order Tracking

17TRACK Order Tracking is a powerful tool designed to enhance the shopper experience by reducing WISMO (Where Is My Order) inquiries and providing seamless upsell and cross-sell opportunities. This app offers a self-service tracking page that allows customers to quickly access their order information without needing to contact support, streamlining the order management process and improving overall customer satisfaction.

Highlight Features:

Global Tracking: Track both international and domestic packages in one place, simplifying the tracking process for customers and ensuring they can monitor their orders no matter where they are.
Customized Tracking Page: Create a branded tracking page that allows customers to look up their orders directly on your site, enhancing brand experiences and reducing the need for external tracking links.
Triggered Email Notifications: Automatically inform customers about changes in their order status through timely email notifications, keeping them updated and reducing anxiety regarding their shipments.
Buyer Protection: Provide customers with the option to protect their orders against loss, damage, or delays, nurturing trust and enhancing the overall shopping experience.
Featured Products: Increase sales by showcasing featured products on the tracking page, encouraging customers to explore additional items while tracking their orders.
Insights Dashboard: Gain instant insights into shipment delivery performance and exception handling through a user-friendly dashboard, enabling merchants to identify trends and optimize their shipping processes.
PayPal Push: Decrease chargebacks and speed up funds release with the PayPal Push feature, enhancing the financial management aspect of order processing.

Pricing:

Free
Basic: $9/month
Pro: $49/month
Premium: $159/month

Rating: 4.9/5 (3,655 reviews)

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4. Track123 Order Tracking 3D

Track123 Order Tracking 3D is a user-friendly app designed to enhance the order tracking experience for both merchants and customers. By creating a visually appealing tracking page and leveraging shipment analytics, this tool helps businesses mitigate shipping issues, reduce customer anxiety, and drive sales through effective cross-selling strategies.

Highlight Feature:

Branded Tracking Page: Effortlessly create a stunning branded tracking page that enhances the customer experience and aligns with your brand identity.
Order Status Notifications: Reduce customer anxiety and build anticipation with automated order status notifications. These timely updates keep customers informed and satisfied throughout the delivery process.
Dropshipping Mode: Ideal for dropshipping businesses, this feature allows you to hide specific keywords and carrier details, preventing any confusion about shipment origins and eliminating WISMO inquiries.
Auto Sync with PayPal Tracking: Automatically sync tracking information from PayPal to provide customers with accurate updates on their orders, including estimated delivery dates (EDD) to manage expectations effectively.
Product Recommendations: Drive incremental revenue by presenting personalized product recommendations on the tracking page, encouraging customers to explore additional items while they monitor their order status.
Analytics Dashboard: Utilize powerful analytics to gain insights into shipment performance and carrier efficiency, enabling merchants to make educated options and enhance their shipping strategies..

Pricing:

Free
GROWTH: $9/month
ADVANCED: $49/month
ENTERPRISE: $399/month

Rating: 4.9/5 (3,654 reviews)

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5. TrackingMore Order Tracking

TrackingMore Order Tracking is a sophisticated order tracking app designed to elevate the shopper experience while simultaneously reducing the number of "Where Is My Order?" (WISMO) inquiries. By improving order management with advanced shipment tracking and offering 24/7 support, this app enables merchants to keep their customers updated throughout the delivery process, leading to increasing customer satisfaction and higher conversion rates.

Highlight Features:

Auto Sync Orders and Shipping Info: Effortlessly synchronize orders and updates from global carriers, allowing your customers to consistently access the latest shipping information. The app also integrates PayPal tracking for a complete overview of all orders.
Enhanced Tracking Pages: Create customized tracking pages that not only provide real-time order status but also include tailored product recommendations. This feature helps elevate sales by encouraging customers to explore additional products while tracking their orders.
Automated Email Notifications: Reduce customer complaints with automated email notifications that keep shoppers informed about their shipment status, from dispatch to delivery.
Dashboard and Analytics: Gain detailed insights into shipment and carrier performance through an intuitive dashboard to enhance and refine shipping strategies.
Estimated Delivery Dates (EDD): Provide customers with estimated delivery dates before and after purchase, enhancing their experience and trust in your brand.

Pricing:

Free
Basic: $9/month
Pro: $55/month
Enterprise: $219/month

Rating: 4.9/5 (872 reviews)

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6. Tracktor Order Tracking

Tracktor is an advanced order tracking app designed to transform first-time buyers into loyal customers by enhancing their satisfaction and reducing support costs. It integrates seamlessly with over 1,700 major carriers, providing both merchants and customers with up-to-date insights into the status and location of packages during transit. With customizable features, Tracktor allows businesses to create an engaging and satisfying tracking experience tailored to their brand.

Highlight Features:

Global Order Tracking: Track orders across the globe with a network of over 1,700 integrated carriers, ensuring comprehensive coverage and reliability.
Reduced WISMO Requests: Minimize "Where's my Order?" inquiries by providing customers with instant access to tracking information, significantly lowering support requests.
Automated Notifications: Send automated email and SMS notifications based on key package events, such as delivery updates and exceptions, keeping customers informed throughout the shipping process.
Customizable Tracking Page: Fully manage and customize what customers see on the tracking page, allowing for a unique and branded experience that delights shoppers.
Friendly Support: Benefit from dedicated USA-based support, ensuring that help is readily available whenever you need assistance.

Pricing:

Lite: $4.99/month
Starter: $8.99/month
Essential: $49.99/month
Advanced: $99/month

Rating: 4.8/5 (740 reviews)

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7. Rush ‑ Order Tracking & EDD

Rush ‑ Order Tracking & EDD App is designed to enhance the delivery tracking experience, alleviating customer anxiety and driving repeat sales. With its automation capabilities, this app matches carriers for efficient shipment tracking and allows merchants to create stunning "Track My Order" pages. By sending automated SMS and email notifications, Rush not only keeps customers informed about their orders but also opens up new revenue channels through upselling and cross-selling at every step of the delivery journey.

Highlight Features:

Branded Order Tracking Pages: Build visually appealing "Track Your Order" pages that align with your brand identity, providing a seamless experience for customers.
Automated Notifications: Increase customer engagement with automated SMS and email delivery notifications, ensuring customers stay informed about their order status.
Estimated Delivery Dates: Boost conversion rates by incorporating estimated delivery dates and AI predictions on product detail pages (PDP), providing transparency and enhancing trust.
Carrier Masking for Dropshipping: Improve customer loyalty by masking carrier information and origin addresses, making it ideal for dropshipping businesses.
Integration with Popular Tools: Easily integrate with platforms like Klaviyo, Yotpo SMSBump, Postscript, and Attentive (coming soon) to streamline your marketing efforts and improve communication with customers.
Comprehensive Support: Benefit from onboarding assistance, private Slack channels, and 24/7 support to ensure a smooth experience for both merchants and customers.

Pricing:

Free
Basic: $9/month
Growth: $49/month
Advanced: $199/month

Rating: 4/5 (316 reviews)

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8. Synctrack Order Tracking

Synctrack Order Tracking by Omega is a powerful tool designed to enhance post-purchase experiences while being cost-effective. It offers accurate tracking for orders, particularly from couriers in China such as Yanwen and Yunexpress. With the ability to manage multiple orders in one interface, Synctrack helps streamline the tracking process for both merchants and customers. The app also enables the creation of a custom-branded order tracking page, making it an essential asset for companies looking to increase customer satisfaction and engagement.

Highlight Features:

Branded Order Tracking Page: Create a professional and consistent tracking page that aligns with your brand identity, providing a seamless customer experience.
Real-Time Order Tracking: Keep your customers updated with instant tracking notifications, reducing the number of "Where is my order?" (WISMO) inquiries.
Estimated Delivery Dates (EDD): Provide estimated delivery dates and time of arrival (ETA) to enhance customer satisfaction and set accurate expectations.
Keyword Filtering: Easily filter out unwanted keywords on the order tracking page, allowing for a more tailored customer experience.
Automated Courier Matching: Ensure seamless tracking experiences by automatically matching orders with the appropriate courier services.

Pricing:

Free
BASIC: $9.99/month
PROFESSIONAL: $34.99/month
ENTERPRISE: $99.99/month

Rating: 4.9/5 (203 reviews)

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9. Shipway Order Tracking

Shipway is a comprehensive order tracking and engagement tool designed specifically for D2C (Direct-to-Consumer) eCommerce businesses. This platform provides a seamless post-purchase experience that not only improves customer pleasance but also drives repeat purchases and fosters loyalty. With proactive order tracking and real-time notifications via SMS, email, and WhatsApp, Shipway keeps customers informed and engaged throughout the delivery process.

Highlight Features:

Branded Order Tracking Page: Create a customized tracking page for your brand, complete with an estimated delivery date to enhance the customer experience.
Proactive Notifications: Keep customers updated with timely notifications via SMS, email, and WhatsApp about their order status and delivery.
Feedback & Review Widget: Easily collect customer feedback and reviews to understand satisfaction levels and improve your services.
Customer Query Handling: Efficiently manage and resolve customer inquiries related to order tracking and delivery.
Product Recommendations: Increase repeat purchases by providing tailored product suggestions based on customer habits and preferences.

Pricing:

Starter: $29/month
Growth: $49/month
Enterprise: $99/month

Rating: 4.4/5 (196 reviews)

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10. Trackr Order Tracking, Tracker

Trackr is a straightforward order tracking app that enhances customer loyalty by providing real-time order tracking and automated notifications. With access to over 2,100 carriers, Trackr allows merchants to keep their customers updated and content with accurate package tracking.

Highlight Features:

Real-Time Order Tracking: Track orders in real time from more than 2,100 carriers, including estimated delivery dates, ensuring customers are always updated on their package status.
Customized Order Status Page: Personalize the order lookup page to reflect your brand's design, supporting over 40 languages to cater to a diverse customer base.
Automated Notifications: Keep customers informed with real-time updates through email and SMS notifications regarding their order status and package location.
Upselling Opportunities: Drive additional sales with product recommendations displayed on the tracking page, encouraging customers to explore more products while they track their orders.
Seamless Dropshipping Experience: Perfect for dropshipping, Trackr allows you to hide carrier details, creating a smooth experience for customers.
24/7 Support: Access round-the-clock support via chat or email to assist with any shipment tracking queries or issues.

Pricing:

Basic 400: $10/month
Standard 2000: $45/month
Advanced 9000: $150/month
Enterprise 18000: $250/month

Rating: 4.1/5 (190 reviews)

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11. Hulk Order Status Tracker

The Hulk Order Status Tracker app helps merchants monitor shipping statuses and track orders seamlessly. Designed to boost customer satisfaction, this app provides real-time order tracking and customizable shipping alerts, allowing you to stay on top of every delivery. With support for over 1,300 global carriers and a mobile-friendly order status page, customers can easily access tracking details from anywhere. The integration with Google Maps offers a visual representation of the shipment journey, further enhancing the post-purchase experience.

Highlight Features:

Global Carrier Support: Track orders from over 1,300+ global carriers, including USPS, Royal Mail, and YunExpress, ensuring comprehensive tracking coverage for international shipments.
Order Lookup & Sync: Get unlimited order lookup and sync up to 60 days of order history, providing seamless tracking for new and past orders.
Personalized Notifications: Send customized emails for shipping status updates via Klaviyo, keeping customers informed at every stage of the delivery process.
Google Maps Integration: Visualize the shipment journey with Google Maps, offering customers a clear view of their package’s route and estimated delivery.
SEO-Optimized Tracking Page: The app’s order tracking page is optimized for search engines and supports auto-translations, reducing WISMO calls by providing localized shipment updates.
Estimated Delivery Dates (EDD): Automatically provide customers with EDDs based on real-time tracking data, offering better transparency and improving satisfaction.

Pricing:

Free
BASIC: $9.99/month
GROWTH: $24.99/month
GLOBAL PLAN: $299/month

Rating: 4.6/5 (113 reviews)

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12. Postship Order Tracking Upsell

Postship Order Tracking Upsell App is a cutting-edge solution designed to transform your order tracking experience into a revenue-generating opportunity. With a beautifully crafted branded tracking page optimized by conversion rate optimization (CRO) experts, this app enhances customer satisfaction while encouraging repeat purchases from existing customers. If you're looking for a superior tracking solution beyond Parcel Panel and Track123, this app offers proactive notifications that excel in managing delays and keeping customers informed.

Highlight Features:

Revenue-Optimized Tracking Page: The tracking page is specifically designed to convert tracking views into sales, effectively turning post-purchase interactions into additional revenue streams.
Brand Consistency: The smart order lookup page is visually appealing and maintains brand consistency, ensuring customers feel connected to your brand throughout their shopping journey.
Superb Notification System: Enjoy a proactive notification system that informs customers of order statuses, creates urgency, and drives revenue through timely updates.
Powerful Shipping Analytics: Gain insights into shipping performance featuring strong analytics capabilities that enable you to monitor essential metrics and optimize your shipping processes.
24/7 Support: Benefit from round-the-clock live chat and email support to resolve any inquiries or issues, guaranteeing a smooth experience for both merchants and customers.
Outstanding Performance: Outperform competitors like Tracktor and Wonderment by driving revenue through an intuitive and effective tracking experience.

Pricing: Free

Rating: 4.8/5 (102 reviews)

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13. StatusPro ‑ Order Status

StatusPro ‑ Order Status allows merchants to create tailored order statuses that suit their business needs, offering full control over how they communicate order progress to customers. By applying custom statuses, businesses can send automated notifications, reducing customer inquiries and improving satisfaction. The app also features an order lookup page where customers can independently track their orders, further minimizing "Where’s my order?" (WISMO) tickets.

Highlight Features:

Order Lookup Page: Customers can easily track the progress of their orders through a convenient order lookup page, reducing customer support queries.
Custom Statuses: Create and apply custom order statuses specific to your business, offering a personalized experience for customers.
Automated Email Notifications: Automatically send customized emails when an order status changes, keeping customers and third parties updated in real-time.
QR Code Updates: Quickly update the order status utilizng a phone to scan a QR code, providing an efficient way to manage orders on the go.
Order Due Dates: Set due dates for orders to help manage fulfillment timelines and streamline operations.

Pricing:

Simple Plan: $9/month
Essential Plan: $19/month
Pro Plan: $29/month
Enterprise: $99/month

Rating: 4.9/5 (42 reviews)

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Conclusion

In a time when customer expectations have reached unprecedented levels, integrating an efficient order tracking app into your eCommerce strategy is not just an option—it's a necessity. As we've explored, the right tracking solution can significantly enhance the post-purchase experience, reduce WISMO (Where Is My Order) inquiries, and ultimately drive repeat business. By providing real-time updates, personalized tracking pages, and proactive notifications, these apps not only keep customers informed but also foster loyalty and trust in your brand.

Investing in a robust order tracking app can also unlock new revenue streams through upselling and cross-selling opportunities during the delivery journey. As eCommerce continues to evolve, businesses that prioritize customer engagement and satisfaction through effective order tracking will not only distinguish themselves in a competitive marketplace but also secure lasting relationships with their customers. Choose the order tracking solution that aligns with your brand’s needs and watch your customer satisfaction and sales soar.