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Not really, our apps can work perfectly with all official Shopify theme. For some third-party themes (like from ThemeForest or somewhere), you need to contact theme developer and ask them integrated our app.
Usually, the response time is from 12 hours to 1 working day but we always try to respond as quickly as possible. Time can be from immediately to 6 hours. Please note that we do not work on Saturdays and Sundays, but if you have an urgent problem, we will take the time to assist you if possible.
Sure but we only accept refunds if your reason is convincing, for example, has issues that we can't fix. Please note that with the theme, you should check the demo and online documentation to make a right decision. With the app, you have 7 days of trial before deciding to buy or not :)
We need to check the theme you are using and integrate the app into it. As mentioned, with the theme officially released by Shopify, the app can work perfectly, with themes from 3rd parties, we will help you integrate for free.