The4 FAQs: An In-depth Look into Our Services, Policies, and Processes

General Questions

What is The4?

The4 is a Shopify theme brand that offers high-quality, user-friendly themes to online businesses. We sell our themes on the ThemeForest platform, part of the Envato market.

What is the advantage of opening a new Shopify store through The4's Shopify affiliate link?

Opening a new Shopify store through our Shopify affiliate link provides you with exclusive benefits. Not only will you be able to set up your online store on the globally recognized Shopify platform, but you will also receive a 15% discount on any of The4's themes and six months of free usage of the EComposer Page builder app. These benefits can help you set up your store attractively and efficiently.

Where is The4 located?

The4 is headquartered in Thai Nguyen, Vietnam. Despite our geographical location, we serve clients globally.

What services does The4 offer?

Alongside offering a wide range of Shopify themes on ThemeForest, The4 provides customized Shopify site building services, bug fixing, landing page design, and houses leading Shopify page builder apps like LayoutHub and EComposer. We also offer support for our products.

Balance Conversion Request

How can I request a balance conversion?

To request a balance conversion, log in to our support system, navigate to the 'license' tab and add a license. Our system will validate and calculate your commission. To receive the commission, go to our contact page, fill in the form with "Balance Request" as the subject.

How long does a balance conversion take?

The duration for balance conversion largely depends on the validation process. Once your license is validated and your commission calculated, we aim to process the request as soon as possible.

Are there any fees associated with balance conversion?

We aim to make our balance conversion process as transparent as possible. Currently, there are no associated fees with this process. However, we recommend you always check the latest on our website or reach out to our support team for detailed information.

Affiliate Program

How can I join The4's affiliate program?

Joining The4's affiliate program is easy. Simply visit our website, locate the "Affiliate Program" section, and follow the instructions provided. If you have any difficulties, our support team is ready to assist.

What is the commission structure for The4's affiliate program?

The commission structure can vary. For the most accurate and detailed information, we recommend checking our Affiliate Program page or getting in touch with our team.

Can I participate in the affiliate program if I am not a The4 customer?

Yes, you don't need to be a The4 customer to participate in our affiliate program. Anyone who is interested and fulfills our terms and conditions can join.

Pre Sale Question

Can I try the product before purchasing?

The4 offers comprehensive details and previews of each theme on ThemeForest to help you make an informed decision. However, please note that direct trials of themes before purchase are not available due to the platform's policies.

Are there any available discounts or promotional codes?

We occasionally offer discounts or promotional codes during certain periods or events. To stay updated, we recommend subscribing to our newsletter or visiting our site frequently.

What is the process for purchasing a product?

To purchase a product, visit our portfolio on the ThemeForest platform. Select the theme you're interested in, add it to your cart, and proceed with the checkout process. Once the purchase is completed, you will gain access to the theme and our support services.

Account, Billing

How can I update my billing information?

Your billing information can be updated directly through your ThemeForest account. Navigate to the account settings and look for the billing information section to make necessary updates.

What payment methods do you accept?

Payment methods are managed by ThemeForest. They typically accept major credit cards, PayPal, and some other methods depending on your location.

How can I retrieve my forgotten account password?

If you've forgotten your account password, you can retrieve it using the 'Forgot Password' function on the ThemeForest login page. Follow the prompts and check your email for further instructions.

Suggestions, Bug Report

How can I submit a suggestion for improvement?

We welcome feedback and suggestions. You can submit your ideas through our contact page. Please use the subject line "Suggestions for Improvement".

What should I do if I encounter a bug?

If you encounter a bug, please report it to us through our support system or our contact page. We aim to resolve any technical issues as quickly as possible.

What is the process for reporting a bug?

To report a bug, describe the issue as clearly as possible, ideally with screenshots or recordings. Submit this via our support system or the contact page. Our technical team will then investigate and address the issue.

Refund Request

What is The4's refund policy?

The4 adheres to the refund policy set by ThemeForest. You may be eligible for a refund if a theme does not work as advertised or if you encounter significant issues that we are unable to resolve. For more details, please refer to our refund policy on the ThemeForest platform.

How can I request a refund?

Refund requests should be submitted directly through the ThemeForest platform. Navigate to your account, locate the purchased theme, and select the 'Request a Refund' option. Be sure to provide detailed reasons for your request.

How long does it take to process a refund?

The time taken to process a refund largely depends on ThemeForest’s policies. Once your refund request has been submitted, ThemeForest will review and process it. Generally, it takes about a few business days to get a response.

Custom Project/Hire Us

How can I hire The4 for a custom project?

To hire The4 for a custom project, visit our contact page and send us a message detailing your project needs. Our team will get back to you with further information on how we can proceed.

What is the process for working on a custom project?

The process begins with an initial consultation where we understand your needs and objectives. We then provide a proposal outlining the project timeline, costs, and deliverables. Upon agreement, our team begins work on the project, keeping you updated throughout the process.

Can I see examples of past custom projects?

Yes, examples of our previous work are showcased on our website. You can explore them to understand our work quality and style. If you need more specific examples, please get in touch with our team.

Add My Website to Showcase

How can I add my website to The4's showcase?

To add your website to The4's showcase, please use the contact form on our website. Include "Showcase Request" as the subject and provide us with details about your website and the theme used. Our team will review and revert with the next steps.

What are the criteria for adding my website to the showcase?

Websites added to our showcase should be built using The4 themes. They should be live, fully functioning, and must demonstrate good use of our themes' features. Other criteria may apply, and all submissions are subject to our team's review.

Does adding my website to the showcase incur any costs?

No, adding your website to our showcase is a complimentary service we provide to our valued customers. However, please note that not all submissions may be accepted, as our team reviews and approves based on certain criteria.

Apply to The4's Partners

What are the requirements to become a partner with The4?

Partner requirements may vary based on the nature of the partnership. Generally, we look for partners who align with our business values and have a solid understanding of the e-commerce and Shopify environment. For more specific details, please visit our Partners page or reach out to our team directly.

What are the benefits of becoming a partner?

Partnerships with The4 can offer a range of benefits including access to our comprehensive suite of themes, preferential support, potential for collaborative marketing, and more. Specific benefits can vary based on the partnership agreement.

How can I apply to become a The4 partner?

To apply for a partnership with The4, please use the contact form on our website and select 'Apply to The4's Partners' as the subject. Provide details about your company and why you're interested in partnering with us. Our team will review your application and get back to you.