EComposer Team

May 1, 2024

Table Of Content

11+ Best Shopify Live Chat Apps for Real-Time Customer Support

Welcome to the top 11 Shopify Live Chat Apps! With the rise of e-commerce, customers expect instant assistance and personalized interactions, making live chat a vital resource for companies aiming to maintain their competitive edge.

In this comprehensive guide, we'll explore the world of Shopify live chat apps. From understanding these apps to exploring their significance for your store, we'll cover everything you need to know to leverage live chat effectively. Plus, we'll unveil the top 11 live chat apps available on the Shopify platform, helping you make an informed decision when selecting the right one for your business.

What are Shopify Live Chat Apps?

Shopify Live Chat Apps are powerful tools to facilitate real-time communication between online store owners and customers. These apps integrate seamlessly with Shopify websites, allowing merchants to engage with visitors, answer questions, and resolve issues instantly, all within the familiar Shopify environment.

At their core, Shopify Live Chat Apps enables businesses to offer a personalized and responsive shopping experience by providing direct communication with customers. Whether shoppers have product inquiries, need assistance with orders, or want to chat with a representative, live chat apps make it easy for merchants to be there for their customers at every step.

Shopify Live Chat Apps are invaluable tools for fostering customer engagement, building trust, and ultimately driving conversions. By offering a convenient and effective method for customers to interact with your brand, these apps help create memorable shopping experiences that keep customers returning for more.

The Significance of a Shopify Live Chat App for your store

In the competitive e-commerce landscape, providing exceptional customer service is no longer just a nicety—it's a necessity. That's where Shopify Live Chat Apps come into play, offering many benefits that can elevate your store's customer support game and drive business success. Let's explore why integrating a live chat app into your Shopify store is more than just a good idea—it's essential.

Instant Support: In today's fast-paced world, customers expect instant gratification, especially when seeking assistance while shopping online. With a Shopify Live Chat App, you can provide immediate support to visitors, addressing their concerns in real-time and minimizing the risk of losing potential sales due to unanswered questions or issues.

Personalized Interaction: Unlike traditional customer support channels like email or phone, live chat enables customized customer interactions. Merchants can engage in one-on-one conversations, better understand customers' needs, and tailor their responses accordingly, leading to a more meaningful and memorable shopping experience.

Increased Conversions: Studies have shown that live chat can significantly increase conversion rates by giving shoppers the assistance they need to make informed purchasing decisions. Whether helping customers find the right product, guiding them through the checkout process, or offering post-purchase support, live chat can help remove barriers to conversion and drive sales.

Customer Satisfaction: Prompt and efficient customer support is critical to fostering positive relationships with your audience. By offering live chat assistance, you demonstrate a commitment to customer satisfaction and accessibility, which can enhance brand loyalty and encourage repeat business.

Competitive Advantage: Distinguishing yourself from competitors in a saturated market is essential for success. By implementing a Shopify Live Chat App, you differentiate your store by offering a convenient and user-friendly support channel that sets you apart from competitors who rely solely on email or phone support.

In summary, a Shopify Live Chat App is more than just a communication tool—it's a strategic asset that can transform how you engage with customers, drive sales, and build lasting relationships. By embracing live chat as a core component of your customer support strategy, you position your store for growth and success in the dynamic world of e-commerce.

The 11 Best Shopify Live Chat Apps

1. Pushdaddy WhatsApp, Live Chat

Pushdaddy WhatsApp, Live Chat offers seamless switching between WhatsApp chat and live chat functionalities without requiring sign-up. It features automation for various chat processes, including cart recovery, order confirmation, and email notifications. Integration with Facebook Messenger, Instagram, and other platforms is available, along with push notifications, multi-operator support, and FAQ sections.

Highlight Features:

Send Tracking Updates: Send tracking updates via WhatsApp and email to keep users informed about the status of their shipments, enhancing post-purchase satisfaction.
One-Minute Installation: Enjoy a quick and hassle-free installation process; simply add your number and start chatting without signing up.
Instant Switching: Effortlessly switch between WhatsApp and live chat in real-time, facilitating immediate user engagement.
Share Buttons: Incorporate share buttons for easy content sharing, encouraging user interaction and expanding your reach.
Multiple Operator Support: Enable support for multiple operators to handle chats simultaneously, ensuring prompt responses and efficient customer service.
FAQ Section: Provide a comprehensive FAQ section to address common queries, empowering users to find answers quickly and reducing support overhead.
Instant Order Status: Instantly update users on their order status, enhancing transparency and customer satisfaction.
Automated Abandoned Cart Recovery: Implement automated cart recovery mechanisms through WhatsApp, SMS, and email, reducing abandoned carts and improving conversion rates.

Pricing: Free to install. Additional charges may apply.

Rating: 4.3/5 (4,170 reviews)

2. Tidio Live Chat & AI Chatbots

Tidio is A platform focused on enhancing the customer experience for online retailers, aiding in delivering outstanding service and boosting conversion rates. It features ready-to-use sales and support chatbots that engage visitors and answer common questions instantly. With all customer messages managed in one place, Tidio serves as a comprehensive helpdesk solution for teams. Its dedicated Shopify features further enhance efficiency and effectiveness.

Highlight Features:

Live Chat Communication: Engage with visitors through live chat, resolving issues promptly and proactively driving sales.
Lyro AI Bot Integration: Leverage the Lyro AI bot to automatically address customer inquiries, providing efficient support and increasing customer satisfaction.
Interactive Chat Functions: Preview carts, check order history, and recommend products directly within the chat interface, enhancing the shopping experience and facilitating conversions.
Quick Shopify Integration: Easily add Tidio to your Shopify store with a simple click, streamlining the installation process for seamless implementation.
Ticketing System: Manage and resolve customer requests efficiently with a straightforward ticketing system, ensuring no query goes unanswered and providing a structured approach to customer support.

Pricing:

Free plan available.
Customer Service: $29/month
Flows: $29/month
Lyro AI Chatbot: $39/month

Rating: 4.6/5 (1,846 reviews)

3. Chatty: Livechat Helpdesk, FAQ

Chatty is a versatile Shopify Live Chat App designed to streamline customer support, enhance user experience, and boost sales. It integrates seamlessly with WhatsApp to provide 24/7 automation and support, allowing merchants to engage with customers in real time.

Highlight Features:

24/7 LiveChat support: including WhatsApp, phone calls, and messaging.
Smart FAQ Popup: Offers a smart FAQ popup for customers, improving user experience and minimizing cart abandonment.
WhatsApp Integration: Provides WhatsApp support for personalized contact options, building trust, and cutting support time.
Order Tracking Functionality: Enables instant order tracking for customers, allowing them to track parcels without having to ask.
Stunning Themes: Offers stunning themes for FAQs popup and Help Center, enhancing visual appeal.
Easy FAQ Management: Helps Shopify stores manage FAQs easily by displaying the question and category numbers.
Multiple Contact Options: Provides various contact us methods for

Pricing: Free

Rating: 5/5 (1,396 reviews)

4. WD‑Live Chat, Helpdesk, Chatbot

Willdesk is an all-in-one support and marketing platform designed to transform customer service into a profit center. It integrates various features such as order tracking, FAQ pages, help centers, emails, live chat, chatbots, and messaging platforms like Messenger, Instagram, and WhatsApp. With Willdesk, users can manage multiple stores, track parcels, and integrate with third-party APIs like TrackingMore and Dropshipman, eliminating the need for additional tracking apps. Willdesk also collaborates with Shopify Flow to optimize customer service and streamline Shopify store operations, enabling users to respond to customers via the mobile app.

Highlight Features:

Live Chat and Help Center: Increase sales through live chat and enhance efficiency with a preset help center, providing immediate support to customers and addressing their inquiries effectively.
Branded Self-Service Widget: Offer a branded self-service widget that integrates order tracking, FAQs, and contact forms, enabling customers to discover answers and resolve issues autonomously.
Unified Inbox: Manage inbox tickets from multiple social media channels and emails within a single platform, ensuring consistent and streamlined communication with customers.
Customer Index: Access a complete customer index and integrate it with marketing platforms such as Klaviyo, Mailchimp, Privy, and SMSBump, facilitating targeted marketing and personalized communication.
Multi-Store Integration: Seamlessly integrates with multiple stores, offering support for customization of fonts, FAQs, and styles to maintain brand consistency across platforms.

Pricing:

Free plan available.
Starter: $16.90/month
Basic: $29.90/month
Pro: $89.90/month

Rating: 4.9/5 (725 reviews)

5. RT: WhatsApp Chat, Live Chat

RT: WhatsApp Chat, Live Chat enhances customer communication by offering an effortless and native way for visitors to interact with support. The app allows users to send questions via popular messengers such as WhatsApp and Telegram, providing a convenient communication tool for clients. With notifications for new messages, users can stay engaged and receive uninterrupted support, regardless of the device they're using.

Highlight Features:

Improved Customer Chat Service: Enhance the support experience to drive more sales and foster positive customer relationships, ultimately improving customer satisfaction and retention.
Multi-Channel Communication: Enable visitors to communicate with support via WhatsApp, Telegram, and other messaging channels, offering flexibility and convenience.
Compatible with All Themes: Works seamlessly with all website themes, including customized themes, ensuring compatibility and ease of integration across platforms.

Pricing:

Free plan available.
Premium: $6.99/month

Rating: 4.7/5 (721 reviews)

6. Dondy: WhatsApp Marketing+Chat

Dondy is a powerful Shopify Live Chat App that leverages WhatsApp to drive sales, enhance customer satisfaction, and elevate marketing strategies. With its robust features and user-friendly interface, Dondy empowers merchants to engage with customers effectively and maximize conversions.

Highlight Features:

Responsive Chat Widget: Offer instant and effective customer service with a responsive WhatsApp chat widget that improves the customer experience.
WhatsApp Campaigns: Drive more sales and boost customer satisfaction with WhatsApp campaigns, automation, and live chat.
Abandoned Cart Recovery: Recover abandoned carts automatically via WhatsApp, reducing cart abandonment rates and increasing revenue.
Personalized Messages: Send revenue-driving messages, exclusive offers, reminders, and personalized automated messages to customers via WhatsApp.
Custom WhatsApp Flows: Build custom WhatsApp flows based on live events and specific conditions, allowing for tailored communication with customers.
Bulk Messaging: Reach and engage a large audience through bulk messaging and marketing campaigns on WhatsApp.
Easy Installation: Straightforward and effortless to set up, with no coding required. Get up and running in just one minute.

Pricing:

Free plan available.
Pro: $6.99/month
Advanced: $14.99/month
Power Automation: $39.99/month

Rating: 4.9/5 (696 reviews)

7. Chatra — Live Chat & Chatbot

Chatra is a versatile platform designed to drive conversions through meaningful conversations. It offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools to welcome online visitors, cross-sell products, and provide proactive support. With features like targeted chats and 24/7 automated customer support, Chatra enables businesses to connect with customers across various channels and manage conversations efficiently from one place.

Highlight Features:

Live Chat and Chatbot Integration: Engage with customers through live chat and utilize chatbots to handle routine tasks, saving time and improving efficiency.
Cross-Selling Capabilities: Welcome online visitors to your digital storefront and cross-sell products to increase average order value, driving conversions and revenue.
Proactive Support: Proactively reach out to customers stuck at checkout, offering assistance and addressing concerns to streamline the purchasing process.
Shared Inbox: Manage conversations from various channels, including Facebook, Instagram, and email, in a unified inbox, ensuring consistent and efficient communication.
Customer Insights: Monitor website visitors in real time, track their location, and view their cart contents, enabling personalized interactions and targeted support.
Multi-Device Compatibility: Access Chatra from desktop or mobile devices, including Windows, Mac, Android, and iOS, ensuring seamless communication and support on the go.

Pricing:

Free plan available.
Essential plan: $21/month
Pro plan: $29/month

Rating: 4.9/5 (648 reviews)

8. Omega Facebook Messenger Chat

Omega Facebook Messenger Live Chat offers one-click integration with Shopify stores, enabling persistent conversions through the Facebook Messenger platform. It emphasizes real conversations over chatbots, providing superior deliverability and personalized interactions. The app saves time and money with real-time messages, centralized customer engagement, and insightful tracking data.

Highlight Features:

Beautiful Live Chat Widget: Enhance the customer support experience with a modern and visually appealing live chat widget that seamlessly integrates with all Shopify themes.
One-Click Integration: Easily integrate with Omega Facebook Messenger Live Chat for seamless communication with customers across Shopify stores.
Persistent Conversations: Foster real conversations with customers, offering personalized support and meeting their needs effectively through the Facebook Messenger platform.
Real-Time Messages: Save time and enhance customer engagement with real-time messages, ensuring prompt responses and timely support.
Centralized Customer Engagement: Centralize all customer interactions in one place, making it easier to manage and analyze engagement data for effective remarketing strategies.
Insightful Analytics: Gain insights into customer behavior and preferences through insightful analytics, enabling targeted engagement and improved conversion rates.
24/7 Customer Care: Provide round-the-clock support to customers, reaching them even after they leave the website and ensuring a seamless customer experience.

Pricing: Free

Rating: 4.8/5 (469 reviews)

9. Reamaze Live Chat Helpdesk CRM

Reamaze is a customer engagement platform designed to help businesses grow by enhancing customer interactions. It features AI chatbots and AI-powered live chat optimized for sales, aiming to convert shoppers into happy repeat buyers. The platform offers a unified helpdesk inbox and CRM, allowing businesses to maintain relationships by mapping conversations from various sources (email, social media, SMS, calls) to orders, revenue, returns, and reviews within a single view. Reamaze enables users to create automation, generate content with AI, and collaborate effectively as a team to reply faster and work smarter.

Highlight Features:

Unified Inbox: Consolidate email, social media, SMS, and voice conversations for all stores into a single inbox, simplifying communication and streamlining customer support operations.
Direct Shopify Integration: Manage, modify, and create Shopify orders directly within the customer support interface and chat windows, enabling seamless order management and customer support.
AI-Powered Functions: Utilize AI to create replies, write FAQ articles, build chatbots, and summarize conversations, enhancing efficiency and improving response quality.
Automation: Automate common tasks and patterns using data and rules, saving time and enabling teams to focus on high-value activities.
Customer Engagement Tools: Deploy satisfaction surveys status pages, and utilize push notifications to keep customers engaged and well-informed, fostering positive relationships and enhancing customer satisfaction.

Pricing:

Basic: $29/month
Pro: $49/month
Plus: $69/month
Enterprise Custom: $899/month

Rating: 4.3/5 (250 reviews)

10. Chatway ‑ Live Chat Support

Chatway is a versatile Shopify Live Chat App designed to streamline customer support and enhance the live chat experience for e-commerce businesses. With its intuitive features and user-friendly interface, Chatway empowers merchants to provide immediate assistance to visitors and deliver exceptional customer service.

Highlight Features:

Live Chat Widget: Engage store visitors and customers with real-time live chat support via a customizable chat widget.
Immediate Customer Service: Offer immediate customer service help using Chatway's live chat inbox, ensuring prompt assistance for visitors.
Customization Options: Customize your live chat widget according to your brand's requirements, including color, logo, availability, and chat button size.
Personalized Recommendations: Make recommendations and offers based on visitors' past live chat conversations or pages visited, enhancing the personalized shopping experience.
Helpdesk Chatbox: Assign helpdesk chatbox agents to customer service conversations within your live chat inbox, ensuring efficient and effective support.
Easy File Sharing: Facilitate easy file sharing within the website chatbox for better live chat customer support, enabling seamless communication.
Conversation Monitoring: Monitor inbox customer service chats and assign them to support chat agents, ensuring no query goes unanswered.
Conversation History: Access helpdesk conversation history and gain a comprehensive understanding before responding to customer queries, ensuring informed responses.

Pricing: Free

Rating: 5/5 (149 reviews)

11. BestChat ‑ Live Chat & Chatbot

BestChat - The live chat platform provides real-time engagement with website visitors, offering features such as browsing history tracking, customer identification across different stores, chatbot functionality, and support for numerous languages and various devices. It seamlessly integrates with various websites and third-party systems, allowing for customized branding with logos and avatars for agents. Updates are provided on a weekly basis to ensure the platform remains current and effective.

Highlight Features:

Real-Time Live Chat: Engage with website visitors in real-time, providing instant support and assistance.
Chatbot and Q&A Pre-set: Utilize chatbot functionality and pre-set Q&A to automate responses and streamline customer interactions.
Browsing History Tracking: Track visitors' browsing history on your website, enabling personalized interactions and targeted assistance.
Customer Identification: Identify customers across different stores, allowing for seamless communication and personalized engagement.
Multiple Language Support: Support multiple languages to accommodate a diverse clientele and improve accessibility.
Multiple Device Support: Ensure compatibility across various devices, allowing customers to engage with the platform from their preferred device.
Custom Branding: Customize the platform with your brand identity by uploading your own logo and setting customized avatars for agents, enhancing brand consistency and recognition.
Integration and Third-Party Support: Integrate seamlessly with customer systems and third-party platforms, enhancing functionality and compatibility.
Easy Deployment: Fit the platform into any website and launch it through various devices, ensuring a smooth and hassle-free implementation process.

Pricing: Free

Rating: 4.8/5 (126 reviews)

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Factors for Shopify Live Chat Apps Selection

When selecting a Shopify Live Chat App for your store, several key factors should be considered to ensure that you choose the best solution to meet your needs:

Integration Capabilities: Look for a live chat app that integrates seamlessly with your Shopify store as well as other critical tools and platforms, including email marketing software, CRM systems, and social media channels.

Features and Functionality: Take into consideration the features and capabilities offered by the live chat app, such as automation capabilities, chatbot support, multi-channel communication options, and customization options for chat widgets and messages.

User Experience: Assess the user experience offered by the live chat app, both for your customers and your team. Ensure that the app is easy to use, intuitive, and offers a smooth and efficient communication process.

Mobile Compatibility: As a significant portion of online shopping occurs on mobile devices, it's essential to choose a live chat app that is fully compatible with mobile platforms, providing a seamless experience for mobile users.

Customer Support: Look for a live chat app provider that provides dependable customer support to aid you with setup, customization, and addressing any troubleshooting issues that may arise. Timely and supportive assistance can greatly impact your overall satisfaction with the application.

Pricing and Scalability: Take into consideration the pricing structure of the live chat app, including any transaction fees, subscription fees, or additional costs for premium features. Additionally, ensure that the app can scale with your business as it grows, offering flexible pricing plans and accommodating increased usage.

Security and Compliance: Prioritize the security of customer data and ensure that the live chat app complies with relevant privacy regulations, such as CCPA or GDPR. Look for features like end-to-end encryption and data protection measures to safeguard sensitive information.

By carefully evaluating these factors and choosing a Shopify Live Chat App that aligns with your business requirements and objectives, you can enhance customer communication, streamline support processes, and drive success for your online store.

What should be noted when running a Shopify Live Chat App?

Running a Shopify Live Chat App effectively requires attention to several key aspects to ensure optimal performance and customer satisfaction:

Installation and Configuration: Follow the app's installation instructions carefully to set up the live chat functionality on your Shopify store. Configure the chat widget's appearance, placement, and behavior to align with your brand's aesthetics and user experience preferences.

Training and Familiarization: Train your team members or support agents on how to use the live chat app efficiently. Familiarize them with the app's features, interface, and best practices for engaging with customers and resolving inquiries promptly.

Responsiveness and Availability: Maintain responsiveness and availability on live chat channels to provide timely assistance to customers. Monitor incoming chat requests regularly and ensure that support agents are available during designated hours to handle inquiries promptly.

Personalization and Engagement: Personalize your interactions with customers on live chat by addressing them by name and tailoring responses to their specific inquiries or needs. Use engagement techniques such as proactive chat invitations and tailored suggestions to enrich the customer journey.

Monitoring and Analysis: Monitor chat metrics and performance indicators regularly to evaluate the effectiveness of your live chat strategy. Track metrics such as response times, chat volume, customer satisfaction ratings, and conversion rates to identify areas for improvement and optimization.

Integration with Other Systems: Integrate your live chat app with other systems and tools used in your business, such as CRM platforms, helpdesk software, and e-commerce analytics tools. This integration enables seamless data sharing and facilitates a unified customer support experience across channels.

Security and Compliance: Ensure that your live chat app adheres to pertinent security standards and regulations to safeguard customer data and privacy. Implement security measures like encryption, access controls, and data retention policies to protect sensitive information.

By paying attention to these considerations and effectively managing your Shopify Live Chat App, you can create a seamless and engaging customer support experience that drives satisfaction, loyalty, and business success.

Conclusion

In conclusion, implementing a Shopify Live Chat App has the potential to boost your online store, providing a direct line of communication with your customers and enhancing their shopping experience. By leveraging the features and capabilities of a live chat app, you can offer immediate assistance, personalize interactions, and resolve inquiries in real-time, ultimately driving sales and fostering customer loyalty.

With the right strategy and commitment to excellence, a Shopify Live Chat App can become a valuable asset in your arsenal, helping you foster deeper connections with your customers, increase sales, and realize your business objectives. Embrace the capabilities of live chat and open doors to fresh avenues for expansion and triumph in the dynamic realm of e-commerce.