15 Shopify Chatbot Apps for Boosting Sales and Automation

 

In the ever-evolving landscape of e-commerce, providing exceptional customer service is paramount to success. With the rise of online shopping, enterprises are perpetually searching for inventive methods to interact with their clientele and simplify their shopping journey. Enter Shopify chatbot apps – the dynamic tools revolutionizing the way merchants interact with their audience.

So in this comprehensive guide, we'll delve into the world of Shopify chatbots, exploring their significance for your online store, what to consider when implementing them, and, of course, showcasing the top 15 best Shopify chatbot apps to take your e-commerce game to the next level.

What are Shopify Chatbot Apps?

Before we dive into the nitty-gritty of the top Shopify chatbot apps, let's take a moment to understand what exactly these tools entail.

In essence, Shopify chatbot apps are intelligent virtual assistants integrated into your Shopify store's messaging platforms, such as Facebook Messenger, WhatsApp, or your website's live chat feature. These chatbots are designed to simulate human-like conversations with your customers, offering real-time assistance, answering queries, providing product recommendations, processing orders, and even facilitating payments.

Shopify chatbot apps stand out due to their capacity to leverage natural language processing (NLP) and artificial intelligence (AI) for swift and precise comprehension and responses to customer queries. Whether it's resolving customer issues, guiding them through the purchasing journey, or offering personalized recommendations based on their preferences, these chatbots are your 24/7 virtual sales assistants, always ready to engage with your audience.

In the next section, we'll explore why incorporating a Shopify chatbot app into your e-commerce strategy is not just a luxury but a necessity in today's competitive marketplace. Stay tuned!

The Significance of a Chatbot App for your store

In the fast-paced world of online retail, setting oneself apart from competitors and providing outstanding customer service are crucial elements for achieving success. This is where Shopify chatbot apps shine, offering many benefits that can enhance your store's performance and improve the overall shopping journey for your customers.

24/7 Customer Support: One of the most significant advantages of Shopify chatbot apps is their ability to provide round-the-clock customer support. Whether it's late at night or during peak shopping hours, your chatbot is always available to assist customers with their inquiries, ensuring no query goes unanswered and no potential sale slips through the cracks.

Instant Responses: In today's fast-paced digital era, customers expect instant gratification. Shopify chatbot apps excel in delivering real-time responses to customer queries, doing away with the necessity for customers to endure extended waits in queues or navigate through intricate phone menus. With swift and accurate answers at their fingertips, customers are more likely to engage with your store and complete their purchases.

Personalized Recommendations: Leveraging AI and machine learning algorithms, Shopify chatbot apps can analyze customer data and browsing behavior to offer personalized product recommendations tailored to each individual's preferences and interests. By delivering relevant suggestions and upselling opportunities, chatbots can increase average order value and drive revenue growth for your store.

Data Insights and Analytics: By tracking customer interactions and engagement metrics, Shopify chatbot apps provide valuable insights into customer preferences, pain points, and purchasing patterns. This approach driven by data empowers you to make well-informed decisions about product offerings, marketing strategies, and customer service initiatives, ultimately driving business growth and profitability.

In summary, Shopify chatbot apps offer a multifaceted solution to the challenges faced by online retailers, empowering you to deliver superior customer experiences, drive sales, and stay ahead of the competition.

The 15 Best Shopify Chatbot Apps

1. Tidio

Tidio stands out as the premier Shopify chatbot app, streamlining every facet of your sales and customer service interactions. It seamlessly delivers instant responses to inquiries concerning shipping, order status, and returns while also recommending products. By efficiently managing repetitive queries, it frees up your time for other tasks.

Tidio enhances your store's customer experience by reducing the workload of your agents. It facilitates seamless communication with visitors to your store in real-time, enabling immediate assistance, boosting sales, and resolving concerns efficiently.

Highlight Features:

• Provide discounts to both new and returning visitors
• Automatically gather and assess leads according to their website activity
• Automatically send responses when operators are occupied
• Evaluate customer satisfaction through feedback requests
• Categorize visitors and clients to deliver customized messages
• Develop a bot available in numerous languages
• Access comprehensive chatbot analytics
• Integrate with Messenger, Zapier, Instagram, HubSpot, and more

Pricing: Free plan available. 7-day free trial.

Rating: 4.6/5 (1,821 reviews)

2. Avada

Avada FAQ/Help Center, integrated with WhatsApp, offers a smart FAQ popup for customers, enhancing user experience and boosting conversion rates. With 24/7 automation and WhatsApp support, it minimizes cart abandonment and improves customer satisfaction. Personalized Contact Us options via WhatsApp build trust and reduce support time. 

The integration enables instant order tracking, quick query resolution, and tailored assistance for urgent matters, leading to enhanced satisfaction and increased sales.

Highlight Features:

• Stunning Themes: Avada offers stunning themes for FAQs popup and Help Center, ensuring a visually appealing customer experience.
• Order Tracking Functionality: Customers can track parcels without asking, improving transparency and reducing customer inquiries.
• Easy FAQ Management: Avada helps Shopify stores manage FAQs easily by displaying question and category numbers, streamlining navigation.
• Extensive Query Support: E-businesses can create vast queries and FAQ categories, catering to diverse customer needs and inquiries.
• 24/7 LiveChat Support: Avada provides various Contact Us methods, including WhatsApp, Phone call, and Messenger, ensuring round-the-clock support.

Pricing: Free

Rating: 5/5 (1,260 reviews)

3. Willdesk

Willdesk is a comprehensive platform that integrates Order tracking, FAQ page, Help center, Emails, Livechat, ChatBot, Messenger, Instagram, Social media, Ticketing System, Multiple stores, Parcel Panel, TrackingMore API, Dropshipman, and SEOANT into one centralized hub. 

With Willdesk, there's no need to install multiple tracking apps or disparate customer service tools. It empowers businesses to turn customer service into a profit center while streamlining Shopify store operations. Additionally, Willdesk offers mobile app functionality, enabling businesses to revert to customers on the go. Experience the revolution in service with Willdesk and contact them for 24/7 assistance.

Highlight Features:

• Branded Self-service widget integrating Order Tracking, FAQs, Contact form
• Increase sales with live chat and boost efficiency with a preset Helpcenter
• Manage inbox tickets from multiple social media channels and emails in one platform
• Get a complete customer index and integrate with Klaviyo, Mailchimp, Privy, SMSBump
• Multi-store integration with support for customization of Fonts, FAQs, and Style

Pricing: Free plan available. 7-day free trial.

Rating: 4.9/5 (710 reviews)

4. Chatra 

Chatra empowers businesses to create conversations that drive conversions with its suite of tools including Live Chat, Chatbot, Cart Saver, and Shared inbox. With Chatra, businesses can send targeted chats and provide 24/7 automated customer support. Connect social and email channels to manage all conversations from one spot, seamlessly integrating these tools with an intuitive interface.

Highlight Features:

• Live Chat with customers from one app, accessible on desktop or mobile
• Answer messages sent through Facebook, Instagram, or email
• Utilize chatbots to automate routine tasks and save time
• Monitor website visitors, their locations, and cart contents in real-time
• Compatible with Windows, Mac, Android, and iOS, ensuring accessibility even on the go

Pricing: Free plan available

Rating: 4.8 (647 reviews)

5. Gorgias

Empowering over 9000 brands, Gorgias stands out as one of the best eCommerce customer service software solutions, boasting built-in ticketing and helpdesk capabilities. With its robust chatbot system, Gorgias automates nearly every aspect of your online store conversations, enabling you to respond to customers within seconds. 

It seamlessly integrates chatbot functionality within a comprehensive helpdesk system, making it an essential tool for growing brands seeking to provide 24x7 customer support.

Highlight Features:

• Establish guidelines for prioritizing inquiries according to customer information, order history, or communication channel
• Enable chats to be automatically closed when specific criteria are fulfilled
• Respond to all social media comments to enhance engagement with followers
• Trigger actions by automatically detecting customer sentiment
• Access in-depth analytics with a complete breakdown of all parameters

Pricing: From $10/month. 7-day free trial.

Rating: 4.4/5 (663 reviews)

6. Facebook Chat Box

Facebook Chat Box ‑ Chatbot enables store owners to maintain seamless communication with their customers through the Facebook Messenger platform. This integration ensures uninterrupted communication between shop owners and customers, preserving conversations for future reference and marketing campaigns. 

Additionally, leveraging the Facebook Messenger platform allows for the notification of forgotten orders in the shopping cart, prompting customers to complete their purchase swiftly.

Highlight Features:

• Live Chat: Customers can send messages to your Facebook page via Messenger, facilitating real-time communication.
• Subscribe Popup: Display popups with discount codes to incentivize customers to sign up for newsletters.
• Abandoned Cart Messages: Automatically send messages to customers when items are left in their cart, encouraging them to complete their purchase.
• Marketing Campaigns: Build automated marketing campaigns through Messenger to engage customers and drive sales.
• Order Confirmation Message: Provide detailed notifications about order status, ensuring customers stay informed throughout the purchasing process.

Pricing: Free

Rating: 5/5 (502 reviews)

7. WhatsApp Chat & Abandoned Cart 

WhatsApp Chat & Abandoned Cart offers a comprehensive suite of tools designed to enhance sales across various channels. With features such as WhatsApp subscriber management, upselling/cross-selling campaigns, and omnichannel support, SalesBoost enables businesses to engage customers effectively, automate queries, and drive additional purchases. 

Whether it's through abandoned cart recovery campaigns or chatbot-driven marketing initiatives, this app provides the tools businesses need to boost sales and achieve a significant return on investment.

Highlight Features:

• WhatsApp Abandoned Cart Recovery: Recover abandoned carts and drive sales through WhatsApp notifications.
• Segmented Broadcasts: Target specific customer segments with personalized broadcast messages to increase engagement.
• Upsell & Cross-sell Campaigns: Drive additional revenue by recommending relevant products to customers through upselling and cross-selling campaigns.
• Product Reviews Collection: Collect product reviews on WhatsApp and upload them to popular platforms such as Judgeme, Stamped, Loox, and Yotpo.
• WhatsApp Subscriber Acquisition: Use Spin The Wheel and Exit Popups to build a subscriber base on WhatsApp, facilitating direct communication with customers.
• Chatbot Integration: Integrate chatbots into marketing and support campaigns to drive sales and automate customer interactions.
• Abandoned Cart Recovery Campaigns: Launch targeted campaigns to recover abandoned carts, achieving a significant return on investment.

Pricing: Free plan available. 14-day free trial.

Rating: 4.9/5 (254 reviews)

8. Reamaze

Reamaze is your partner in growing your business by facilitating better customer engagement. With AI chatbots and AI-powered live chat optimized for sales, Reamaze helps convert shoppers into happy repeat buyers. Its unified helpdesk inbox and CRM streamline communication by mapping conversations from various sources, including email, social media, SMS, and calls, to orders, revenue, returns, and reviews, providing a comprehensive view. 

Additionally, Reamaze enables businesses to create automations and generate content with AI, allowing teams to work smarter and reply faster.

Highlight Features:

• Unified Inbox: Manage email, social media, SMS, and voice conversations across all stores in a single inbox, ensuring seamless communication management.
• Shopify Integration: Manage, modify, and create Shopify orders directly within customer support and chats, enhancing efficiency and convenience.
• AI-Powered Assistance: Utilize AI to create replies, write FAQ articles, build chatbots, and summarize conversations, improving productivity and response quality.
• Task Automation: Automate common tasks and patterns using data and rules, saving time and improving workflow efficiency.
• Customer Engagement Tools: Conduct satisfaction surveys, create status pages, and send push notifications to keep customers engaged and informed.

Pricing: From $29/month. 14-day free trial.

Rating: 4.3/5 (250 reviews)

9. BestChat

BestChat offers a dynamic solution for enhancing customer engagement through real-time communication. With live chat functionality, businesses can interact with website visitors instantly, track their browsing history, and identify customers across different stores. The platform features a chatbot and pre-set Q&A capabilities, supporting multiple languages and devices. 

BestChat seamlessly integrates with websites, customer systems, and third-party applications, allowing businesses to launch across various devices. Customization options include branding with uploaded logos and customized avatars for each agent, ensuring a personalized touch. Regular updates ensure continuous improvement and enhanced performance.

Highlight Features:

• Live Chat: Engage with visitors on your web store in real-time, fostering immediate interaction and addressing inquiries promptly.
• Chatbot and Multilingual Support: Utilize chatbots and support multiple languages to cater to diverse customer needs and preferences.
• Differentiated Marketing Power: Gain insights into customer behavior and preferences, enabling targeted marketing strategies for improved conversions.
• Real-time Tracking Insights: Track customer browsing history and acquire valuable insights into their behavior and preferences, facilitating personalized interactions.
• Multiple Store Integration and Customer Management: Seamlessly manage customers across multiple stores, ensuring efficient customer relationship management and personalized experiences.

Pricing: Free

Rating: 4.8/5 (125 reviews)

10. Gobot

Gobot aids fast-growing Shopify stores in converting more shoppers and reducing support burden through the implementation of beautiful guided selling quizzes and AI-powered support chatbots. By leveraging AI technology, Gobot enables businesses to learn about shoppers' needs, provide spot-on recommendations, and personalize the shopping experience accordingly. 

With AI-guided shopping quizzes, businesses can guide shoppers to the right products, while AI-powered support chatbots automate repetitive support tasks, improve customer satisfaction, and slash response times.

Highlight Features:

• AI Guided Shopping Quizzes: Guide shoppers to the right products tailored to their preferences and needs.
• Robust Product Recommendation Logic: Utilize advanced recommendation logic to provide personalized product suggestions based on quiz responses.
• Integration with Klaviyo: Collect opt-ins and pass collected quiz answer data directly into Klaviyo for targeted marketing campaigns.
• Customizable Design: Fully customize the design of quizzes and chatbots, including the option to leverage custom CSS for further customization.
• AI Support Automation Chatbots: Automate repetitive customer support tasks, enhancing efficiency and improving overall customer satisfaction.

Pricing: Free to install. Additional charges may apply.

Rating: 4.6/5 (101 reviews)

11. Channel

Channel‑Live Chat Chatbot CRM offers the ultimate helpdesk solution designed to speed up customer support processes and reduce costs. With features such as unlimited live chat and team chat, businesses can provide quality customer support while fostering seamless communication within their teams. 

Additionally, Channel Talk's powerful CRM enables businesses to segment audiences, identify customers, and collect leads, facilitating targeted marketing campaigns. By leveraging AI tools and chatbots, businesses can reduce repeat inquiries and save time, ultimately turning one-time visitors into loyal brand advocates. Choose Channel Talk today to start meaningful conversations and cultivate long-term customer relationships.

Highlight Features:

• Unlimited Live Chat & Team Chat: Provide quality customer support and facilitate seamless team communication.
• Customer Relationship Management (CRM): Segment audiences, identify customers, and collect leads for targeted marketing campaigns.
• Marketing & Chatbots: Utilize unlimited chatbot messages, customizations, and automation to streamline customer interactions.
• Unified Helpdesk: Enjoy a unified helpdesk experience without ticketing or waiting, ensuring the best customer experience.
• Customizable Chat Widget: Fully customize the chat button to match your brand's aesthetics and messaging.

Pricing: Free plan available. 14-day free trial.

Rating: 4.6/5 (59 reviews)

12. QuickCEP

QuickCEP offers an AI Chatbot solution designed to enhance the e-commerce experience by intelligently recommending products, swiftly answering customer inquiries, and guiding the shopping process. This AI Chatbot from QuickCEP aids in converting visitors into customers, improving the shopping experience, and efficiently handling customer support, logistics, and order-related issues. 

With QuickCEP, businesses can get started with AI-powered assistance in just 3 minutes, leveraging its various capabilities to become exceptional e-commerce operators.

Highlight Features:

• Enhanced Conversion Rate: Elevate your e-commerce website's conversion rate to the next level with QuickCEP's AI Chatbot, which provides personalized recommendations and guidance to shoppers.
• Timely Support and Answers: Ensure consumers receive timely support and answers to their inquiries through QuickCEP's AI Chatbot, enhancing customer satisfaction and loyalty.
• Consistent Brand Concept: Maintain consistency in your brand concept by using QuickCEP's AI Chatbot to deliver messaging and recommendations that align with your brand identity.
• Real-time Product Knowledge: Empower your AI Chatbot to learn product knowledge in real-time, ensuring accurate and up-to-date information is provided to customers during their shopping journey.

Pricing: Free plan available

Rating: 5/5 (48 reviews)

13. Wizybot

Wizybot is a customer experience app designed to help online stores provide exceptional customer service and convert passive visitors into active buyers. Powered by AI technology, specifically ChatGPT, Wizybot functions as a chatbot that responds to all customer messages with human-like automated responses. 

With ready-to-use sales and support chatbots, Wizybot drives revenue and promptly addresses customer inquiries. Its user-friendly interface allows businesses to automate customer support inquiries in just 15 minutes, eliminating the need for complex workflows.

Highlight Features:

• Automate Customer Support: Wizybot utilizes ChatGPT technology to automate customer support processes, ensuring efficient and timely responses to inquiries.
• Pre-made Chatbot Strategies: Access pre-made chatbot strategies designed to drive sales and conversions, streamlining the customer journey.
• Automated Promotions and Product Recommendations: Set up automated promotions and product recommendations through chat, enhancing the shopping experience for customers.
• Human-like Chat Responses with AI: Wizybot delivers human-like chat responses using AI technology, creating a personalized and engaging interaction for customers.
• Easy Integration: Add Wizybot to your Shopify store in just 10 minutes with a single click, eliminating the need for complex setup processes.

Pricing: Free plan available

Rating: 4.8/5 (48 reviews)

14. Formilla

Formilla is a Shopify chatbot app that empowers businesses to provide 24/7 sales and customer support to customers and website visitors. Beyond traditional chatbot functionality, Formilla provides live chat functionality alongside real-time visitor monitoring and marketing automation features, enhancing customer experiences to new heights. 

By integrating custom chatbots that automatically qualify leads, book meetings, and provide product information, Formilla revolutionizes customer interactions. Additionally, Formilla enables automatic display of custom messages to Shopify store visitors based on factors such as country or location, delivering a personalized shopping experience.

Highlight Features:

• Implement menu-based AI chatbots for rapid issue resolution
• Customize branding, colors, and themes to align with your brand
• Support multiple languages for international users
• Direct conversations to live agents promptly upon availability
• Access and prioritize chat conversation history, filtering as needed
• Automatically segment customers for targeted messaging
• Integrate with Zapier to connect with over 1000 apps

Pricing: Free plan available. 15-day free trial.

Rating: 5/5 (41 reviews)

15. Rep AI

Rep AI offers a sophisticated sales chatbot equipped with advanced AI capabilities to recommend products, answer questions, and guide shoppers seamlessly from browsing to purchasing. Leveraging Behavioral AI, Rep engages site visitors precisely when they need assistance, resulting in increased conversion rates. 

Powered by Generative AI, specifically Chat GPT, Rep serves as an additional sales channel and efficiently handles customer support inquiries. With Rep, businesses can get up and running in just 10-15 minutes, customize the chatbot's appearance and personality, and seamlessly integrate with Shopify apps such as Gorgias, Klaviyo, Postscript, and Attentive.

Highlight Features:

• Behavioral AI: Engage site visitors at the right moment to increase conversion rates.
• Conversational AI: Provide service, sales, and support to drive more sales and reduce support tickets.
• Brand Intelligence: AI learns and expresses your unique brand voice, ensuring on-brand interactions.
• AI Training: Train your AI to enhance its knowledge and alignment with your brand.
• Catalog and Website Scanning: AI constantly scans your catalog and website to ensure it remains up-to-date with the latest information.

Pricing: From $29/month. 30-day free trial.

Rating: 4.8/5 (36 reviews)

Others also can read:

• Top 13 Affiliate Apps for Shopify 
• 15 Best Shopify Wholesale apps
• Top 13 Shopify Subscription Apps

5 Factors for Shopify Chatbot Apps Selection

When choosing the right Shopify chatbot app for your store, it's essential to consider various factors to make sure it corresponds with your business requirements and objectives. Here are five crucial factors to consider:

Ease of Use and Integration:

Opt for a chatbot app that offers seamless integration with your Shopify store and is easy to set up and use. Look for intuitive interfaces and straightforward configuration processes to ensure smooth implementation and operation.

Functionality and Customization Options:

Evaluate the functionality and customization capabilities of the chatbot app. Consider whether it offers features such as automated responses, product recommendations, order tracking, and personalized messaging. Additionally, assess the level of customization available, such as branding options, conversation flows, and language support, to tailor the chatbot to your brand and customer needs.

AI and Automation Capabilities:

Choose a chatbot app that leverages AI and automation to enhance customer interactions and streamline processes. Look for AI-powered features that enable intelligent responses, behavior analysis, and predictive analytics to provide personalized experiences and improve efficiency.

Scalability and Support:

Select a chatbot app that can scale with your business as it grows. Consider factors such as pricing plans, scalability options, and customer support services. Ensure the app offers responsive customer support and regular updates to address any issues and accommodate evolving business requirements.

User Feedback and Reviews:

Consider user feedback and reviews when evaluating Shopify chatbot apps. Look for testimonials, case studies, and ratings from other Shopify store owners to gauge the app's performance, reliability, and effectiveness in real-world scenarios. Pay attention to any common pain points or positive experiences shared by users to make an informed decision.

By taking these features into account, you can choose the siutable Shopify chatbot app that meets your business needs, enhances customer engagement, and drives sales effectively.

What should be noticed to run a Shopify Chatbot App?

Implementing a Shopify chatbot app can undoubtedly revolutionize your store's customer experience and streamline various processes. However, to ensure optimal performance and maximize the benefits of your chatbot, there are several key factors to consider:

Clear Objectives: Before diving into the world of chatbots, define clear objectives for your Shopify store. Identify the precise goals you intend to accomplish with the chatbot, whether it involves enhancing customer service, boosting sales, or improving engagement. Clarifying your objectives will inform the design and execution of your chatbot strategy.

Target Audience: Know your audience inside and out. Understand their preferences, pain points, and communication preferences to tailor the chatbot's conversational flow and responses accordingly. Consider factors such as language, tone, and cultural nuances to ensure a personalized and relatable experience for your customers.

User Experience: Endeavor to establish a seamless and intuitive user experience for interacting with your chatbot. Create a dialogue structure that leads users through the process through various tasks and inquiries effortlessly, avoiding complex language or jargon that may confuse or frustrate customers. Prioritize simplicity, clarity, and accessibility in the chatbot's interface.

Integration with Existing Systems: Ensure seamless integration of your Shopify chatbot app with existing systems and workflows within your store. This includes syncing customer data, inventory management, order processing, and CRM platforms to provide a cohesive and unified experience across all touchpoints. Choose a chatbot solution that offers robust integration capabilities and compatibility with your existing tech stack.

Continuous Optimization: Chatbots are not set-it-and-forget-it solutions. 

Monitor and evaluate the performance of your Shopify chatbot app, collecting feedback from users and tracking essential metrics like response times, conversion rates, and customer satisfaction scores. Use this data to iteratively improve and optimize the chatbot's functionality, ensuring it evolves in line with changing customer needs and preferences.

Conclusion

In conclusion, Shopify chatbot apps offer invaluable tools for enhancing customer engagement, driving sales, and streamlining operations for e-commerce businesses. By leveraging AI-powered chatbots, businesses can provide personalized assistance, automate routine tasks, and deliver seamless shopping experiences to their customers.

Throughout this exploration of the top Shopify chatbot apps, Throughout our exploration, we've witnessed how these solutions offer a diverse array of features and functionalities customized to address the diverse requirements of online stores. From real-time customer support and automated product recommendations to abandoned cart recovery and multilingual capabilities, Shopify chatbot apps empower businesses to connect with customers on a deeper level, ultimately driving conversions and fostering long-term loyalty.