Top 10+ Shopify Whatsapp Apps For Your Store in 2025

 

In today’s digital age, customers expect quick, seamless communication with their favorite brands. That’s where WhatsApp comes in—a platform with more than 2 billion global users, making it a potent tool for e-commerce stores to connect with customers directly. If you’re running a Shopify store, integrating WhatsApp can be a game-changer, helping you provide instant support, answer questions, and even drive sales through personalized messaging.

 

But with so many options out there, how do you choose the right WhatsApp app for your Shopify store? In this blog, we’ve curated a list of the top 10+ Shopify WhatsApp apps that can help you optimize customer communication, enhance user experience, and ultimately boost your store's success. Let’s dive in and find the perfect app for your business needs!

What is a Shopify Whatsapp App?

A Shopify WhatsApp app is a tool or integration designed to seamlessly connect your Shopify store with WhatsApp, one of the world’s most popular messaging platforms. These apps enable you to leverage WhatsApp’s communication power right from your Shopify dashboard, providing a direct line of communication between you and your customers.

Why Shopify Whatsapp Apps Matter in Your Store

In a world where instant communication is king, customers expect fast and personalized responses from the brands they interact with. That’s where Shopify WhatsApp apps come into play. Integrating WhatsApp with your Shopify store isn't just about adding another channel—it’s about creating a more connected, responsive, and customer-centric shopping experience.

 

Here are a few reasons why WhatsApp apps are essential for your Shopify store:

• Instant Customer Support: Customers appreciate quick, real-time support. With a WhatsApp app, you can answer queries, resolve issues, and provide personalized assistance instantly, reducing response times and improving customer satisfaction.
• Boost Sales and Conversions: WhatsApp is more than just a chat tool; it’s a powerful sales channel. You can leverage it to deliver tailored product suggestions, special offers, and reminders to customers, directly boosting conversions and driving more sales.
• Recover Abandoned Carts: Abandoned carts are a headache for any e-commerce store. A WhatsApp app allows you to automatically send friendly reminders and recovery messages to customers who have abandoned their carts, aiding in the recovery of potentially lost revenue.
• Build Trust and Loyalty: WhatsApp feels more personal than email or other forms of communication. By reaching out to customers on a platform they use daily, you build a more trustworthy and loyal relationship, fostering repeat business.
• Efficient Marketing Campaigns: With high open rates, WhatsApp is an effective channel for marketing campaigns. Whether you’re launching a new product, having a holiday sale, or offering a flash deal, you can reach your customers instantly with targeted, compelling messages.

 

Incorporating a Shopify WhatsApp app means you're not just keeping up with modern customer expectations but actively enhancing their shopping experience. It’s about making communication easy, effective, and human, and in today’s e-commerce landscape, that’s priceless.

Top 10+ Shopify Whatsapp Apps For Your Store

1. Hextom: WhatsApp, SMS & Push

Hextom is a comprehensive marketing tool that integrates WhatsApp, SMS, and Web Push notifications to enhance your sales and customer engagement strategies. This all-in-one platform enables businesses to grow their subscriber lists, run effective multi-channel campaigns, and recover lost sales through automated processes. With features like abandoned cart recovery and brilliant message delivery, it helps streamline your marketing efforts and optimize communication with your audience.

 

Highlight Features:

• Customizable Popups: Design and deploy popups to grow your WhatsApp, SMS, and Web Push subscriber lists effectively.
• Multi-Channel Campaigns: Create and manage campaigns across WhatsApp, SMS, and Web Push, allowing you to reach your audience through their preferred communication channels.
• Automated Recovery: Automatically recover abandoned carts, checkouts, and browser sessions to boost conversion rates and recover lost sales.
• Back-in-Stock & Price Drop Alerts: Send automated reminders for back-in-stock items and price drops to drive new sales and keep customers informed.
• Optimized Message Delivery: A smart balancing algorithm ensures messages are sent through the most effective channel for each subscriber, preventing duplicate notifications.

 

Pricing:

• Free
• Business Plan: $15/month
• Enterprise Plan: $50/month

 

Rating: 4.8/5 (1,651 reviews)

 

2. Dondy: WhatsApp Marketing+Chat

Dondy is a comprehensive WhatsApp solution designed to enhance your marketing efforts and customer service. The app offers features for automating and personalizing WhatsApp communications, including abandoned cart recovery, exclusive offers, and bulk messaging campaigns. Dondy also provides a WhatsApp chat widget for real-time customer support, helping you drive sales and boost customer satisfaction. Its capabilities include building custom WhatsApp flows, managing live events, and engaging with a large audience through targeted marketing strategies.

 

Highlight Features:

• Custom WhatsApp Flows: Build and automate WhatsApp communication flows based on live events and specific conditions to tailor messages and improve engagement.
• Abandoned Cart Recovery: Automatically recover abandoned carts via WhatsApp or with a single click, helping you recapture potential lost sales.
• Bulk Messaging and Campaigns: Use bulk messaging and marketing campaigns to reach and engage a large audience, driving revenue and expanding your reach.
• Live Chat Integration: Utilize the WhatsApp API for two-way conversations, enabling seamless continuation of marketing messages and real-time support.
• Responsive Design: Enhance customer experience with a responsive WhatsApp icon, button, and chat widget, ensuring effective communication across both mobile and desktop devices.

 

Pricing:

• Free
• Pro: $6.99/month
• Advanced: $14.99/month
• Power Automation: $39.99/month

 

Rating: 4.9/5 (782 reviews)

 

3. Ctx: WhatsApp Chat + Marketing

Ctix is a versatile WhatsApp widget designed to streamline communication and support for Shopify stores. It offers an all-in-one solution with multiple features, including WhatsApp chat support, FAQs, order tracking, and contact options. Chatix allows you to automate and manually manage WhatsApp messages for various customer interactions, such as abandoned cart recovery, order confirmations, COD (cash on delivery) verifications, and review requests. It also integrates with WhatsApp Business API for marketing purposes, providing tools for promotions, broadcast campaigns, and custom templates. The app features a shared inbox and chat panel for efficient customer support management.

 

Highlight Features:

• All-in-One Widget: Combines WhatsApp chat support, FAQs, order tracking, and contact options into a single, user-friendly widget.
• Automated Messages: Set up automated WhatsApp messages for abandoned checkout recovery, order confirmations, COD verification, order fulfillment, and review requests.
• Manual and Mobile App Support: Manage abandoned cart recovery manually through a mobile app and handle customer interactions on the go.
• Marketing and API Integration: Utilize WhatsApp Business API for marketing campaigns, including promotions and broadcast messages, with ready-to-use and custom template options.
• Shared Inbox/Chat Panel: This feature supports multiple agents by providing a shared inbox and chat panel to handle and respond to customer queries efficiently.
• Customizable Chat Button: Feature a WhatsApp chat button with options for multiple support agents, availability times, and integration with the WhatsApp API.

 

Pricing:

• Free
• ADVANCED: $8.99/month
• PREMIUM: $19.99/month

 

Rating: 4.8/5 (733 reviews)

 

4. Musbu ‑ WhatsApp Chat Button

Musbu WhatsApp Chat Buttton is an app designed to improve customer engagement and boost conversions by providing a direct communication channel via WhatsApp. The app simplifies the customer support process with customizable prefilled messages, making it easier for customers to reach out and interact with your store. It features a responsive WhatsApp icon, button, and chat widget, ensuring that customers can contact you conveniently from any device.

 

Highlight Features:

• Customizable Chat Button: You can customize the appearance of the chat button to match your store’s branding and design, ensuring seamless integration with your website.
• Easy Installation and Configuration: The app can be installed and configured without coding, making it accessible even to non-tech-savvy users.
• Responsive Chat Widget: The chat widget is designed to work smoothly across all devices, providing a seamless and intuitive experience for users on both mobile and desktop devices.
• Custom Prefilled Messages: Set up custom prefilled messages to streamline customer interactions and make it quicker and easier for them to contact you.

 

Pricing: Free

 

Rating: 4.7/5 (618 reviews)

 

5. Omega Messenger, WhatsApp Chat

Omega Messenger & WhatsApp Chat is an all-in-one chat integration tool designed to enhance customer engagement across multiple platforms. This app allows you to integrate over 20 chat channels, including Facebook Messenger, WhatsApp, Instagram, SMS, email, Viber, and more, into your Shopify store. By using a single chat button, Omega helps you maintain consistent communication, increase sales conversions, and improve customer support through seamless interactions on various messaging platforms.

 

Highlight Features:

• Multi-Channel Integration: Connect with customers through 20+ chat platforms, including Facebook Messenger, WhatsApp, Instagram, SMS, and more, all from a single chat button.
• Customizable Chat Widget: Personalize the chat widget’s appearance, including style, device targeting, and page-specific settings, to match your store's branding and enhance user experience.
• Effective Welcome Messages: Set up preset welcome messages for Messenger and WhatsApp to engage customers right from the start and boost interaction rates.
• Chat Channel Analysis: Analyze the performance of each chat channel to understand effectiveness and optimize your customer support strategy.
• Enhanced Customer Support: Utilize the integrated chat options to provide efficient and responsive customer support across multiple platforms.

 

Pricing:

• Free
• Basic: $4.99/month
• Pro: $6.99/month
• Premium: $11.99/month

 

Rating: 4.9/5 (513 reviews)

 

6. CK: WhatsApp Chat & Abandoned

CK: WhatsApp Chat & Abandoned is an automated solution designed to enhance your Shopify store's sales and customer service. This tool uses WhatsApp to recover abandoned carts, sending automated recovery messages that significantly boost conversion rates. It also handles order notifications, COD confirmations, and shipping alerts, building customer trust and improving communication. The integrated WhatsApp chat feature allows customers to reach out for instant support, making it easier for them to complete purchases and get their questions answered.

 

Highlight Features:

• Automated Abandoned Cart Recovery: Automatically send WhatsApp messages to recover abandoned carts, increasing your conversion rates without manual intervention.
• WhatsApp Chat and Share Button: Customize and set up a WhatsApp chat button and share button with a one-click setup, allowing for easy customer interaction.
• Order Notifications: Automatically send order confirmations, shipping alerts, and COD verification messages to keep customers informed and build trust.
• Review Collection Integration: Seamlessly collect reviews from platforms like Loox, TrustReviews, and Judge. Me, integrate feedback into your customer engagement strategy.
• Multiple Agent Support: Provide support with multiple agents, including out-of-hours support and a CRM system for managing WhatsApp chat interactions effectively.

 

Pricing:

• Free
• VIP: $9.99/month
• Advanced: $29/month

 

Rating: 5/5 (360 reviews)

 

7. Chaty: WhatsApp & Chat buttons

Chaty is an all-in-one chat button app for Shopify that allows customers to connect with store owners through their preferred messaging platform. It supports over 20 different chat channels, including WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, and more. With Chaty, businesses can provide seamless communication options to customers, thereby improving customer support, generating leads, and driving sales conversions. The app provides customization options for the chat button’s appearance and functionality, such as adding a contact form, "Call Now" button, and preset messages for popular platforms like WhatsApp.

 

Highlight Features:

• Multi-Channel Chat Support: Integrates with over 20 chat platforms, including WhatsApp, Facebook Messenger, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, and more, allowing customers to choose their preferred way to connect.
• Customizable Chat Button: You can customize the chat widget's font, color, position, icons, and preset welcome messages to match your brand’s style and enhance the user experience.
• Contact and Call Features: Add a contact form, phone button, "Call Now" button, and click-to-call widget to offer multiple accessibility options for customers.
• Enhanced Sales Conversion: Close sales directly through chat apps like WhatsApp, Facebook Messenger, Line, Telegram, Viber, and TikTok by engaging customers in real-time conversations.
• Tracking and Analytics: Utilize Google Analytics to monitor and analyze customer interactions with your chat button, understand customer behavior, and improve engagement strategies.
• Adaptive Display Options: Display chat buttons on mobile and desktop devices with triggers and targeting options to show specific chat icons based on user behavior and preferences.

 

Pricing:

• Free
• Basic: $15/month
• Pro: $39/month
• Growth: $79/month

 

Rating: 4.9/5 (305 reviews)

 

8. WhatsApp Button by EAZE

EAZE is a straightforward app that adds a WhatsApp chat button to your Shopify store, allowing customers to contact you with a single click quickly. When customers click the button, they are redirected to WhatsApp with a prefilled message, streamlining the process of reaching out to you. The app offers full customization options for the chat button, including styling with custom CSS, ensuring that it fits seamlessly with your store’s design.

 

Highlight Features:

• Easy Integration: Add a WhatsApp chat button to your store, enabling customers to contact you directly through WhatsApp with just one click.
• Prefilled Message: Redirect customers to WhatsApp with a prefilled message, simplifying the communication process and making it easier for them to reach out.
• Customization Options: You can fully customize the chat button’s appearance to match your store’s style, including applying custom CSS styles for additional personalization.
• Responsive Design: Ensure that the chat button is adaptable and effective across both mobile and desktop devices, ensuring a uniform user experience across different platforms.
• Tracking and Analytics: Track button clicks using Google Analytics, Tag Manager, and Meta/Facebook to measure engagement and optimize your store’s communication strategies.

 

Pricing:

• Free
• Pro: $0.89/month

 

Rating: 4.9/5 (271 reviews)

 

9. Zoko ‑ WhatsApp Catalog & API

Zoko is a robust platform designed to streamline sales, marketing, and customer support through WhatsApp. With an official WhatsApp API account, Zoko allows businesses to consolidate their communication efforts into a single platform. It enables teams to send bulk WhatsApp messages, create broadcasts and template messages, and build chatbots using a no-code builder. Zoko also provides a unified inbox for managing customer queries, making it a comprehensive solution for enhancing customer interactions and driving sales.

 

Highlight Features:

• WhatsApp Catalog Integration: Sync your Shopify product catalog with your WhatsApp business number, allowing customers to browse and order products easily.
• Automatic Order Collection: Collect orders directly through WhatsApp, simplifying the order management process and enhancing customer convenience.
• COD and Prepaid Flows: Implement COD confirmation and COD to prepaid flows to streamline payment processes and boost revenue.
• Broadcast and Dynamic Segments: Utilize broadcast messages and dynamic customer segments to target the right audience with personalized product offerings.
• Chatbots and Notifications: Build and deploy chatbots with a no-code builder for automated responses and efficiently manage notifications and cart recovery.

 

Pricing:

• Premium: $4.99/month

 

Rating: 4.6/5 (177 reviews)

 

10. WhatsApp Marketing & Broadcast

WhatsApp Marketing & Broadcast is an all-in-one WhatsApp marketing app designed specifically for eCommerce stores. It streamlines the management of multiple WhatsApp campaigns from a single dashboard, leveraging the power of intelligent automation and chatbots. The tool helps you engage with customers at various stages of their journey, from acquiring new shoppers to delighting and supporting them. Key functionalities include broadcasting messages, recovering abandoned carts, sending order notifications, and providing round-the-clock customer support.

 

Highlight Features:

• Personalized WhatsApp Broadcast Messages: Craft and send tailored broadcast messages to engage your audience and drive sales.
• Automated Abandoned Cart Reminders: Recapture lost sales with automated messages that remind customers of their abandoned carts.
• COD Confirmation: Confirm cash-on-delivery (COD) orders through WhatsApp to reduce non-delivery rates (NDRs) and fraud.
• Convert COD to Prepaid Orders: Secure more sales by converting COD orders to prepaid transactions.
• Order Alerts: Send automated notifications about order status, ensuring customers are kept informed throughout their purchase journey.
• 24/7 Customer Support: Utilize WhatsApp chatbots to provide continuous support and answer customer queries around the clock.

 

Pricing:

• Starter: $59/month
• Standard: $169/month
• Plus: $329/month

 

Rating: 4.9/5 (114 reviews)

 

11. Spur: WhatsApp API & Instagram

Spur is a comprehensive marketing and support automation tool designed to enhance sales and customer service for eCommerce businesses by integrating WhatsApp and Instagram. It automates marketing tasks such as recovering abandoned carts and sending bulk messages while also streamlining support with automated responses and a centralized chat inbox. Spur helps businesses convert social media interactions into sales, manage customer queries efficiently, and improve overall customer satisfaction and lifetime value.

 

Highlight Features:

• Abandoned Cart Recovery: Automate WhatsApp cart recovery messages to recapture potential lost sales and reduce abandoned carts.
• Bulk Messaging: Utilize WhatsApp API to send bulk messages to customer segments, enhancing marketing outreach and engagement.
• Support Automation: Reduce response times and improve support efficiency with automated responses to common queries such as order placement and status.
• eCommerce-Focused Inbox: Manage all customer interactions from WhatsApp, Instagram, and Facebook within a single, eCommerce-centric inbox equipped with a ticketing system for better organization and agent efficiency.
• Social Media Integration: Link products directly with Instagram posts, stories, and ads to drive sales from social media engagement.

 

Pricing:

• Pro Plan: $49/month

 

Rating: 5/5 (72 reviews)

 

12. MyShop WhatsApp Button

MyShop WhatsApp Button is a versatile application that adds customizable contact buttons to your website, including WhatsApp, phone, and email options. Designed to enhance customer communication, this tool provides a seamless way for visitors to reach out to you directly through their preferred method, whether they're on a mobile device or a computer. The app offers flexibility in button placement and customization, allowing you to tailor the contact options to fit your website’s design and functionality.

 

Highlight Features:

• Customizable Contact Buttons: Your website should include dedicated buttons for WhatsApp, phone, and email, making it easy for visitors to contact you through their preferred method.
• Mobile and Desktop Compatibility: The buttons are fully responsive, ensuring smooth operation on both mobile devices and desktop computers.
• Button Customization: You can customize the description text of the buttons to suit your needs and adjust the notification messages for a personalized touch.
• Visibility Control: You can choose to hide or show the buttons on your website's mobile and desktop versions and pin them to the desired location for optimal visibility.
• Pre-set Messaging: Option to send a predefined message through the WhatsApp button, streamlining initial customer interactions.

 

Pricing: Free

 

Rating: 4.8/5 (52 reviews)

 

13. WhatsAppy ‑ WhatsApp Button

WhatsAppy is a powerful app designed to enhance customer engagement and support on your Shopify store by providing a customizable WhatsApp button. It allows for the integration of multiple contact numbers and agents tailored to specific countries, making sure that customer inquiries reach the appropriate support team. WhatsAppy also features geo-targeting and tracking capabilities, helping you understand customer interactions based on their location and device usage. This tool aims to streamline customer support and improve the overall experience by offering pre-filled opening messages and detailed click tracking.

 

Highlight Features:

• Multiple Numbers/Agents: Add and manage multiple WhatsApp numbers and agents, each with their profile pictures, to handle inquiries more efficiently and provide a personalized touch.
• Geo-Location Targeting: Assign specific numbers and agents to different countries, ensuring that customers receive support from agents familiar with their region and language.
• Pre-Filled Opening Messages: Pre-filled opening messages improve customer experience by making it easier for customers to start a conversation quickly and efficiently.
• Click Tracking and Analytics: Monitor button clicks to gather data on customer engagement, including their locations, devices used, and the number of messages sent after clicking the button.
• Customizable Button: Tailor the appearance of the WhatsApp button to fit your store’s design with options for placement, icon size, colors, and more, ensuring it complements your storefront and mobile design.

 

Pricing:

• Free
• PRO: $3/month

 

Rating: 5/5 (9 reviews)

 

Others also can read:

• Top 15 Shopify SMS Marketing Apps
• 30 Must-Have Shopify Apps for eCommerce Store
• 11 Best Shopify Live Chat Apps 
• 15 Shopify Chatbot Apps for Boosting Sales

Tips to choose a Shopify Whatsapp App

Selecting the right WhatsApp app for your Shopify store can have a major impact on customer engagement, sales, and overall efficiency. Here are some essential tips to guide you in choosing the best WhatsApp app for your needs:

• Check Integration Capabilities: Ensure that the WhatsApp app you choose integrates seamlessly with your Shopify store and other tools. Look for apps that offer smooth integration with your existing systems, such as CRM tools, marketing platforms, and inventory management systems.
• Automated Messaging: Look for apps that provide automated responses for common customer queries, abandoned cart reminders, and order updates.
• Chatbots: Check if the app includes chatbot functionality for handling frequent customer interactions and providing instant support.
• Broadcast Capabilities: Ensure the app allows you to send bulk messages or promotional broadcasts to engage with a larger audience.
• Assess Customization Options: Customization is crucial for maintaining brand consistency and providing a tailored customer experience. Select an app that permits you to customize chat buttons, messages, and automation flows according to your brand’s voice and style.
• Ensure Compliance: The app must comply with data protection regulations, such as GDPR, to make sure that customer data is managed securely and complies with legal standards.

 

By considering these tips, you’ll be better equipped to choose a Shopify WhatsApp app that enhances your customer interactions, streamlines your operations, and supports your business goals.

Conclusion

 

Choosing the right Shopify WhatsApp app can significantly enhance your store’s customer interactions, streamline communication, and boost sales. By selecting an app that aligns with your goals, integrates smoothly with your existing tools, and offers essential features like automation and customization, you can generate a more engaging shopping experience for your customers. 

 

Always consider user reviews, pricing, and support options to ensure the app meets your needs. With the right WhatsApp app in place, you’ll not only enhance customer content but also drive repeat business and maximize your store’s potential.