Top 10+ Shopify CRM Apps to Boost Your Store in 2025

 In the e-commerce world, where every click counts and customer expectations are at an all-time high, building and nurturing strong customer relationships has never been more crucial. Enter Shopify CRM apps—your secret weapon for enhancing customer interactions and streamlining your sales processes. These powerful tools empower you to manage customer data effectively, track interactions, and gain insights that can revolutionize your interaction with your audience.

In this blog, we'll dive into the top 10+ Shopify CRM apps that can elevate your store's performance and ensure you never miss an opportunity to connect with your customers. From intuitive user interfaces to robust features tailored for e-commerce, these apps cater to businesses of all sizes and industries. Whether you’re a seasoned entrepreneur looking to optimize your existing processes or a budding business owner just starting out, there's a perfect CRM solution waiting to take your Shopify store to the next level. Let’s explore the best options available to help you foster lasting customer relationships and drive sales like never before!

What is a Shopify CRM App?

A Shopify CRM (Customer Relationship Management) app is a specialized tool designed to help Shopify store owners manage their customer interactions and relationships more effectively. These apps centralize customer data, making it easier for businesses to track customer behaviors, preferences, and purchase histories. With a robust CRM system in place, store owners can obtain valuable insights into their customer base, allowing them to customize their marketing strategies and enhance the overall customer experience.

At its core, a Shopify CRM app acts as a digital hub for managing customer information. It allows users to segment their audience based on various criteria—such as demographics, purchase history, and engagement levels—so they can deliver personalized experiences. This personalization not only improves client satisfaction but also boosts retention rates, as customers are more likely to return to a store that understands and meets their needs.

Additionally, many Shopify CRM apps offer features like automation of marketing campaigns, tracking customer interactions across multiple channels (email, social media, etc.), and analyzing sales data to inform future strategies. With these capabilities, store owners can save time, minimize manual tasks, and concentrate on what really matters: building meaningful relationships with their customers.

In short, a Shopify CRM app is an essential tool for any e-commerce business looking to enhance customer engagement, streamline operations, and ultimately drive sales growth.

Top 10+ Shopify CRM Apps

1. Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM is an all-in-one customer support, live chat, and CRM tool powered by AI, designed specifically to help Shopify store owners build stronger customer relationships while driving business growth. With its unified inbox, Reamaze consolidates communications from email, social media, SMS, and even voice calls, offering a seamless way to manage all customer interactions in one place. It goes beyond just answering inquiries—Reamaze helps convert casual shoppers into loyal, repeat buyers with its AI chatbots and live chat tools optimized for increasing sales. The platform allows you to map conversations directly to orders, revenue, returns, and even product reviews, giving you a holistic view of each customer’s journey. 

Highlight Features:

• Customer Engagement Tools: Keep customers engaged with built-in satisfaction surveys, status pages, and push notifications, ensuring you maintain a strong connection with your audience.
• Unified Inbox: Manage email, social media, SMS, and voice conversations across multiple stores in a single inbox, streamlining customer support and ensuring no message is missed.
• Shopify Order Management: Directly manage, modify, and create Shopify orders within customer support chats, simplifying workflows and offering a seamless experience for both customers and your team.
• AI-Powered Responses: Use AI to craft responses, generate FAQ articles, build intelligent chatbots, and even summarize customer conversations, allowing your team to respond faster with greater accuracy.
• Automations and Smart Workflows: Automate repetitive tasks and create custom rules based on patterns and data, helping you save time and increase productivity without compromising on personalized service.
• Holistic Customer View: Map conversations to orders, revenue, returns, and reviews for a complete overview of customer interactions, giving you actionable insights to refine your strategies.

Pricing: 

• Re:amaze Basic: $29/month
• Re:amaze Pro: $49/month
• Re:amaze Plus: $69/month
• Enterprise Custom: $899/month

Rating: 4.4/5 (259 reviews)

 

2. Ako Loyalty Retargeting CRM

Ako Loyalty Retargeting CRM is an all-in-one tool that helps Shopify store owners boost customer retention, repeat purchases, and conversions with its powerful loyalty retargeting program. With a comprehensive loyalty system featuring VIP Tiers, referral programs, reviews, signups, and birthday rewards, Ako Marketing incentivizes customer engagement and loyalty. The app also stands out with its Instagram Automation feature, which delivers shoppable messages to customers based on their interactions. The CRM dashboard provides in-depth insights, while the Ako Marketing Funnel optimizes retargeting conversions to reduce advertising costs.

Highlight Features:

• CRM Insights: Leverage powerful CRM insights to optimize retargeting campaigns on Google, Instagram, and Facebook, driving more conversions while reducing ad costs.
• Loyalty Program: Increase customer retention with VIP tiers, referral programs, reviews, and birthday rewards to encourage repeat purchases.
• Effortless Checkout: Speed up the checkout process with automatic points redemption—no manual codes required.
• 1-Click Social Login: Increase customer acquisition and simplify the login process, converting visitors into customers with a single click.
• Instagram Automation: Boost engagement and sales by sending shoppable messages to customers in response to their comments on your posts, enhancing their shopping experience.

Pricing: 

• Free
• Gold: $29/month
• Platinum: $49/month
• Advanced: $199/month

Rating: 4.8/5 (197 reviews)

 

 

3. Channel Sales Chat Bot CRM

Channel Sales Chat Bot CRM serves as your dedicated sales concierge, expertly designed to help you convert existing website traffic into loyal, repeat customers. With its powerful CRM capabilities, Channel Sales Chat Bot CRM enables you to identify and engage with key customers effectively, ensuring that no opportunity for connection is missed. The platform goes beyond traditional customer support by offering personalized assistance through unlimited live chat, allowing you to nurture deeper connections with your clients. By leveraging targeted marketing campaigns, you can grow your loyal fan base while watching your customer lifetime value (LTV) rise and churn decrease, all through this comprehensive all-in-one sales concierge platform.

Highlight Features:

• Sales Concierge Functionality: Identify and nurture key customers with ease, allowing you to build lasting relationships and significantly boost sales.
• Unlimited Live Chat: Deliver top-notch customer support through unlimited live chat options, ensuring that your customers receive prompt assistance whenever they need it.
• AI Agent ALF: Utilize AI technology to handle repetitive inquiries efficiently, freeing up your team's time for more complex interactions and ultimately increasing conversion rates.
• Team Messenger: Communicate seamlessly with your teammates, regardless of their location, to enhance collaboration and improve response times to customer inquiries.
• Marketing & Chatbots: Take advantage of unlimited chatbot messages, complete with customizable features and automation options, to create engaging customer interactions that drive conversions.

Pricing: 

• Free
• Early Stage: $36/month
• Growth: $96/month

Rating: 4.5/5 (58 reviews)

 

 

4. CRM PLUS on LINE

CRM PLUS on LINE App links your official LINE account with Shopify, allowing you to automate and deliver personalized messages tailored to customer data. With this app, Shopify store owners can use customer tags to target specific segments, such as new buyers, and send tailored LINE messages. The app also supports automating abandoned checkout reminders, restock notifications, and more. For Shopify Plus users, LINE social logins can be integrated into the store, making customer interactions even smoother. The app offers a flexible solution for enhancing customer engagement through LINE while also providing free initial setup support.

Highlight Features:

• LINE Integration on Shopify Pages: Easily add LINE blocks to Shopify's order status page and My Page, offering a seamless experience for customers.
• Targeted LINE Messages: Use Shopify customer tags to send personalized LINE messages to specific segments like new buyers or high-value customers.
• Automated Messaging: Automate key messages such as abandoned checkout reminders and restock notifications, ensuring customers stay informed and engaged.
• Rich Menus for Specific Customers: Deliver personalized, tabbed, or dedicated rich menus to targeted customers for a more customized experience.
• Shopify Flow Integration: Create more flexible and advanced automation by integrating with Shopify Flow, further enhancing the automation possibilities for your store.

Pricing: 

• Free
• Entry: $10/month
• Growth: $30/month
• Advanced: $200/month

Rating: 5/5 (36 reviews)

 

5. Easy Accounts: Premium CRM

EasyAccounts revolutionizes the way customers engage with your business by providing them with a personalized dashboard upon logging into your store. This fully-featured customer account solution offers a visually appealing multi-page dashboard that aligns with your store's branding. It gives customers easy access to all the essential tools and information they need, including promotions, store credits, returns and exchanges, wishlists, order history, and much more. With EasyAccounts, you can significantly enhance the customer experience, fostering loyalty and encouraging repeat visits.

Highlight Features:

• Engaging Customer Accounts: Transform how customer accounts are presented in your store, making them visually appealing and user-friendly.
• Integrated Tools: A wide array of tools designed to improve customer experience, from managing orders to accessing personalized promotions.
• Returns and Exchange Center: Simplify the returns and exchanges process, allowing customers to manage their requests seamlessly within their account.
• Store Credits Management: Easily issue store credits manually or offer them as incentives for returns, enhancing customer satisfaction and retention.
• Powerful Promotions: Incorporate an integrated customer rewards program that boosts sales and encourages customer loyalty through targeted promotions.

Pricing: 

• Basic: $14.99/month
• Standard: $29.99/ month
• Business: $99.99/month
• Enterprise: $299.99/month

Rating: 4.6/5 (24 reviews)

 

6. Endear CRM and Clienteling

Endear is a comprehensive CRM and clienteling platform designed for retailers looking to boost sales and strengthen customer relationships. By centralizing customer data, it enables you to create and automate personalized email and SMS campaigns, helping you engage customers at scale. The platform also offers curated product recommendations through Endear Stories, which drive clicks and conversions. Additionally, the new live chat feature allows real-time engagement with online shoppers, fostering loyalty and increasing cart sizes. With powerful analytics and reporting, Endear helps you track how your outreach efforts directly contribute to sales.

Highlight Features:

• Comprehensive Retail CRM: Consolidate all your customer data in one place, offering a complete view of customer interactions and preferences.
• Automated Email & SMS Campaigns: Build and automate personalized email and text campaigns using pre-built templates to engage customers effectively.
• Custom Lookbooks: Create and share personalized lookbooks, allowing customers to explore, add items to their cart, and make purchases directly from these curated collections.
• Insights and Reporting: Track how outreach activities translate into sales with built-in analytics and reporting tools.
• Live Chat Integration: Engage with online shoppers instantly using the built-in live chat feature to drive loyalty and boost sales.
• Dedicated Support: Enjoy dedicated onboarding, training, and continuous support from the Endear team.

Pricing: 

• Starter: $60/month
• Growth: $160/month
• Pro (Most Popular): $300/month

Rating: 4.5/5 (21 reviews)

 

7. Membership Loyalty CRM w/ POS

Membership Loyalty CRM w/ POS takes customer loyalty programs to the next level by offering a robust rewards engine that delivers context-driven rewards and targeted offers to enhance engagement and drive sales. It’s more than just points—OMNI enables businesses to recruit members, manage VIP tiers, and deliver personalized rewards at the perfect time and channel. By unifying online and in-store memberships, OMNI supports omnichannel CRM and loyalty initiatives, seamlessly integrating with Shopify POS and other third-party systems.

Highlight Features:

• Omnichannel Integration: Connect with email marketing, SMS, WhatsApp, and other CRM tools to maximize customer engagement.
• Advanced Membership Management: Manage VIP tiers, paid memberships, and customer segments to enhance loyalty and retention.
• Multiple Reward Options: Offer personalized rewards, birthday campaigns, and automated win-back flows to keep customers engaged.
• VIP Tier Discounts: Automatically apply VIP discounts at checkout, even allowing additional discount code usage.
• POS Compatibility: Works with Shopify POS as well as third-party POS and ERP integrations for unified loyalty across online and physical stores.

Pricing: 

• Basic: $49/month
• Regular: $195/month
• Pro: $325/month
• Custom: $650/month

Rating: 5/5 (15 reviews)

 

8. NoteDesk ‑ Tasks, Notes & CRM

NoteDesk is a project management tool tailored for Shopify store owners, making it easy to organize and manage daily business tasks. From creating to-do lists to tracking customers and managing projects, NoteDesk centralizes all essential activities into one place. It permits you to assign tasks to team members, set reminders, and stay on top of deadlines. Whether you're managing returns, handling custom orders, or keeping track of influencer outreach, NoteDesk streamlines the process, ensuring everything runs smoothly.

Highlight Features:

• Use Cases: Versatile use cases include managing refunds, returns, internal wikis, checklists, CRM, influencer outreach, handmade orders, and customized orders.
• Task and To-Do Management: Easily create and manage tasks, to-do lists, and projects, ensuring nothing slips through the cracks.
• Set Reminders and Deadlines: Assign deadlines to tasks and receive notifications, ensuring timely completion.
• Team Collaboration: Use the team management feature to assign tasks to different members and improve overall productivity.

Pricing: 

• Free
• Solo: $7.99/month
• Team: $14.99/month

Rating: 4.8/5 (13 reviews)

 

9. Replydesk Helpdesk and CRM

ReplyDesk is an all-in-one helpdesk solution for eCommerce sellers, designed to streamline customer support across multiple platforms. Managing customer inquiries from various marketplaces, webstores, and social media channels can be overwhelming, but ReplyDesk simplifies the process by centralizing all interactions in one place. With AI-powered tools, ReplyDesk helps compose replies quickly and efficiently, enhancing the customer support experience while saving valuable time. The platform integrates with over 12 leading marketplaces and platforms, making it the ultimate solution for multichannel sellers.

Highlight Features:

• AI-Powered Responses: Built-in GPT features allow for fast and accurate email compositions and message replies, cutting down response time significantly.
• Multichannel Integration: Support over 12 major eCommerce platforms, including marketplaces, webstores, and social media, all within one helpdesk.
• Team Collaboration Tools: Manage your support team with features like notes, mentions, and statistics to streamline workflows and improve efficiency.
• Unified Customer Support: Provide consistent and high-quality support by centralizing all customer interactions in one unified platform.

Pricing:

• Free
• Professional: $39/month
• Growth: $199/month

Rating: 5/5 (11 reviews)

 

10. ECPower: Segment CRM & Insight

ECPower is a powerful segment-centric CRM designed to help Shopify store owners turn scattered customer data into actionable insights, enabling them to deliver personalized marketing and drive customer retention. With ECPower, you can centralize customer information, monitor key metrics like LTV (Lifetime Value), AOV (Average Order Value), and revenue, while automatically generating daily reports. The platform also integrates effortlessly with email marketing tools, helping you supercharge your campaigns and loyalty programs by targeting the right audience with precision.

Highlight Features:

• Manage Segments: Centralize all customer data and create highly actionable segments using pre-built "Recipes" to simplify the process.
• Track Segments: Monitor crucial metrics like LTV, revenue, and customer activities on a daily basis to understand performance at a glance.
• Gain Insights: Leverage over 100 reports on customer behavior and preferences to attract and retain your ideal audience.
• Visualize Customer Journeys: Map and digitalize customer journeys within segments, helping you discover optimized paths to fostering customer loyalty.
• Seamless Integration: Integrate effortlessly with email marketing tools and sync data in real-time to enhance customer targeting and deliver impactful messages.

Pricing: 

• Free
• Starter: $80/month
• Growth: $240/month
• Scale: $400/month

Rating: 5/5 (8 reviews)

 

11. 3Dsellers ‑ CRM & Helpdesk

3Dsellers - CRM & Helpdesk consolidates all your customer support channels into a single, powerful software solution tailored for eCommerce platforms like Shopify, Amazon, eBay, and more. With over a decade of experience, 3Dsellers has successfully assisted thousands of online sellers in scaling their businesses. This comprehensive suite includes an eCommerce helpdesk, order management system, and automated feedback and product review requests, enabling you to concentrate on what matters most—growing your business—while we handle the support intricacies.

Highlight Features:

• Auto Responder: Automate your workflow by setting up auto responders, ensuring that your customers receive timely replies even when you're unavailable.
• Auto Messages: Keep in touch with your customers effortlessly through automated messaging, enhancing engagement and customer satisfaction.
• Centralized Helpdesk: Manage all your eCommerce customer support from a single interface, streamlining your workflow and improving response times.
• Email Templates: Enhance efficiency with customizable message templates that allow for faster, more consistent responses to customer inquiries.
• Automated Feedback Reminders and Alerts: Ensure great reviews by automating feedback requests and alerts, helping you maintain a positive reputation.

Pricing: 

• Essential Plan: $25/month
• Professional Plan: $39/month
• Growth Plan: $199/ month

Rating: 5/5 (1 reviews)

 

12. EngageBay CRM

EngageBay is an all-in-one platform designed to streamline your marketing, sales, and support efforts by seamlessly syncing orders and products from your Shopify account. With advanced web tracking capabilities, EngageBay allows you to monitor user web history and events effortlessly. The integration enables you to sync contacts, orders, and draft orders with ease, making it simpler to engage customers through personalized communication channels such as emails, SMS, and targeted calls. Plus, you can nurture leads using personalized email sequences, drip campaigns, and behavior-based triggers while maintaining a vibrant social media presence through scheduled posts.

Highlight Features:

• Customer Relation Management: Easily oversee and document all customer interactions, ensuring a cohesive experience across all touchpoints.
• Marketing Automation: Streamline your follow-up process and improve conversion rates through automated email sequences and targeted campaigns.
• Customer Support Services: Enhance your customer support services with tools designed to facilitate timely and effective communication with your customers.

Pricing: Free to install. Additional charges may apply.

Rating: 5/5 (1 reviews)

 

 

Others also can read:

• Marketing Automation Strategies To Streamline Your Business
• 10 Best Shopify Quiz Apps to Engage Customers 
• Top 11 Shopify Push Notifications Apps for Your Store
• Top 11 Shopify Image Slider Apps to Enhance Online Store

Tips to choose a Shopify CRM App

 

Selecting the right CRM app for your Shopify store is crucial to optimizing customer relationships and driving sales. With numerous options available, it’s essential to consider several factors before making your choice. Here are some tips to help you find the perfect Shopify CRM app for your business:

• Assess Your Business Needs: Determine what specific functionalities you require, such as customer segmentation, email marketing, or automated responses. Grasping your business objectives will assist you in choosing a CRM that suits with your objectives.
• Integration Capabilities: Ensure the CRM app can seamlessly integrate with your existing Shopify setup and other tools you use (like email marketing platforms, social media, and accounting software). A CRM that integrates well can streamline your operations and enhance productivity.
• Customization Options: Choose a CRM that offers customization features, enabling you to customize the system to fit your unique business needs. This could include custom fields, reporting options, and the ability to design personalized customer journeys.
• Automation Features: Automation can help you save time and effort. Look for a CRM that offers automation for repetitive tasks such as email follow-ups, customer reminders, and marketing campaigns, helping you focus on higher-value activities.
• Analytics and Reporting: A good CRM should provide reporting capabilities and powerful analytics to help you track customer interactions, sales performance, and campaign effectiveness. This data is essential for making informed business decisions.

By carefully evaluating factors, you can select a Shopify CRM app that not only fulfills your current requirements but also facilitates your long-term business expansion. A well-chosen CRM can enhance customer relationships, drive sales, and ultimately contribute to your success.

Conclusion

In the world of eCommerce, leveraging the right CRM (Customer Relationship Management) app can be a game-changer for your Shopify store. The top 10+ Shopify CRM apps highlighted in this article offer a variety of features designed to enhance customer engagement, streamline communication, and boost sales. Whether you’re looking for advanced automation, insightful analytics, or seamless integration with your existing tools, there’s a CRM solution to meet your specific needs.

As you embark on your journey to select the ideal CRM app, remember to assess your business requirements, consider scalability, and take advantage of trial periods to ensure a perfect fit. By investing in a robust CRM system, you not only improve customer relationships but also create a strong basis for sustained growth and success in your online business. With the right CRM app in place, you can focus on what matters most—building meaningful connections with your customers and driving your Shopify store to new heights. Choose wisely, and watch as your customer loyalty, sales, and overall satisfaction soar!