Shopify Maintenance & Support

Keep your Shopify store fast, current and worry-free

Stores break quietly — an app update, a theme change, a checkout glitch. The4's maintenance plan keeps your store updated, monitored and fixed by the team that builds themes for 48,000+ merchants.

You run your business. We keep the store healthy.

Best for

• Busy merchants without an in-house developer
• Stores that can't afford downtime
• Brands that want a reliable team on call

What's included

• Theme updates
• Small tweaks and content changes
• Bug fixes
• App conflict resolution
• Uptime and speed monitoring
• Priority support
• Monthly summary report

What's not included

• Large new features or redesigns (quoted separately)
• Paid app subscriptions
• Marketing or ad management

How it works

1. Pick a plan — Choose a tier that fits your store.
2. Onboarding — We audit your store and set a baseline.
3. Ongoing support — We handle updates, fixes and tweaks each cycle.
4. Report — You get a summary of what we did.

Plans: billed monthly or quarterly; scope scales with the plan tier, confirmed before you start.

Why The4

• 4.97★ support rating across 4,200+ reviews
• The same team that builds your theme
• 7 years building exclusively for Shopify

Frequently asked questions

How much does it cost?
Plans start at $500 per cycle. Scope and cadence are confirmed before you start.

What's a cycle?
Monthly or quarterly, depending on the plan you choose.

Can I cancel anytime?
Yes.

How fast do you respond?
Priority response, confirmed in your plan.

Does it cover any theme?
Yes — most Shopify OS 2.0 themes.