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FAQs
Discover The Answers You Seek!
What Does Support Cover?
Our support includes assistance with:
- Theme installation and setup
- Clarifying theme features and settings
- Fixing bugs or unexpected behavior in the theme
- Guidance on using built-in sections, templates, and customization options
- Help with theme updates (if you experience an issue)
Support does NOT include:
- Custom coding or feature development
- Design changes outside the default theme settings
- App integration conflicts caused by third-party apps
- Shopify admin or store management tutoring
If you need advanced customization, our team offers paid development service.
What Is the Support Schedule?
Our support team is available:
Monday – Friday
9:00 AM – 6:00 PM (GMT+7)
Average response time: 0–12 hours (business days)
Weekend & holidays: responses may be slower.
What Should I Do If I Have a Problem?
Before contacting support, please:
- Update the theme to the latest version
- Disable recently installed third-party apps (to check for conflicts)
- Clear cache or test in incognito mode
- Provide your store URL when opening a ticket
When contacting us, include (if possible):
- Screenshots or video of the issue
- Your theme version
- Steps to reproduce the problem
This helps us resolve your issue faster.
Can You Help Me Customize My Theme?
Basic design and setting adjustments are covered through theme options.
For custom features, layout changes, or coding:
👉 We offer paid customization service depending on your request.
For custom features, layout changes, or coding:
👉 We offer paid customization service depending on your request.
Can I Get a Refund?
Refunds for Shopify Theme Store purchases are handled directly by Shopify.
If you have issues with the theme, contact us first — we can help troubleshoot before you submit a refund request.
