Gravio solves multilingual customer support challenges with AI-powered automation that detects customer language preferences and provides instant, accurate responses. The platform reduces support costs through intelligent automation while improving customer satisfaction with faster response times. For merchants, this means serving international customers without hiring multilingual staff, reducing support ticket volume, and building stronger customer relationships.
AI Chatbot & Live Chat – Smart multilingual support
Gravio is a Shopify app designed to combine AI‑chatbot automation with live chat support, enabling merchants to deliver fast, personalized customer service — no matter what language your visitors speak. The system detects the customer’s language, handles FAQs, product recommendations, order updates and more through AI, and seamlessly hands off to live agents when needed.