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Frequently Asked Questions

How do I access official technical support?

For technical issues or theme questions, please open a ticket through our official Help Center. Our support team is available Monday through Friday to assist with core theme functionality and bugs.

Does Vetro support Shopify Online Store 2.0 features?

Yes, Vetro is fully compatible with Online Store 2.0 with theme block. You can use sections on every page, app blocks, and metaobjects to build a highly flexible and dynamic storefront.

How do I update my theme to the latest version?

Updates are free for life. You can download the latest version from the Shopify Theme Store. We recommend you read this guide https://help.shopify.com/en/manual/online-store/themes/managing-themes/updating-themes

Is theme customization included in free support?

Our free support covers theme-related bugs and questions about built-in features. Extensive custom coding, design changes, or third-party app troubleshooting are not covered but are available as paid services.

How do I report a bug I found in the theme?

Please contact us via our support portal with a detailed description and screenshots or videos of the issue. Our development team prioritizes core theme bugs for our regular maintenance updates.

What exactly is the Professional Setup service?

Yes! Once you purchase Vetro from the Shopify Theme Store, you are entitled to all future updates and feature additions at no extra cost for the life of your store.

How long does the Professional Setup take to complete?

Once we have your brand assets (logos, images, copy), our team typically completes the full configuration and performance optimization within 48 to 72 business hours.