From The4, We provide support to our clients who avail our premium products only.
If you purchase the product from any third party, null sources and resellers, you are not entitled to get support.
We operate from GMT+7 time zone and we offer support 5 days a week (Saturday and Sunday are closed). Usually we reply within a few hours and it can take up to 1 business day to respond.
We provide support via a simple ticketing process. Customers need to submit a ticket at https://support.the4.co/
Your item support period depends on the type of your license. For example: If you have a 1 year subscription, you will get support for 1 year. For lifetime subscription you will get lifetime support.