{"product_id":"the4-support-package","title":"The4 Support Package","description":"\u003ch2\u003eThe4 Support Package\u003c\/h2\u003e\u003ch3\u003eWhat Is the The4 Support Package?\u003c\/h3\u003e\u003cp\u003eThe4 Support Package gives you access to dedicated technical support from The4's expert team. Whether you're setting up your theme, troubleshooting an issue, or need guidance on how to use a feature, our support team is here to help you get the most out of your purchase.\u003c\/p\u003e\u003cp\u003eEach support package is tied to a specific license and provides a defined period of access to our live support system.\u003c\/p\u003e\u003ch3\u003eWhat's Included in the Support Package?\u003c\/h3\u003e\u003cp\u003eOur support covers:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical assistance\u003c\/strong\u003e — Help with bugs, errors, or unexpected behavior related to the theme.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUsage guidance\u003c\/strong\u003e — Step-by-step help on how to use built-in features and settings.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCompatibility questions\u003c\/strong\u003e — Advice on working with Shopify's native features alongside the theme.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInstallation support\u003c\/strong\u003e — Help getting your theme set up correctly.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhat's NOT Included?\u003c\/h3\u003e\u003cp\u003eThe support package is intended for \u003cstrong\u003eusage support only\u003c\/strong\u003e and does \u003cstrong\u003enot\u003c\/strong\u003e include:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCustom development or code modifications\u003c\/li\u003e\n\u003cli\u003eDesign customization services\u003c\/li\u003e\n\u003cli\u003eThird-party plugin\/app integration beyond basic guidance\u003c\/li\u003e\n\u003cli\u003eServices outside the scope of the original theme functionality\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eIf you need custom work done, please contact us separately for a custom development quote.\u003c\/em\u003e\u003c\/p\u003e\u003ch3\u003eHow the Support Package Works\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eVisit our website\u003c\/strong\u003e and open the \u003cstrong\u003eLive Chat\u003c\/strong\u003e support system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnter your license code\u003c\/strong\u003e when prompted — our system will automatically verify your support expiry date.\u003c\/li\u003e\n\u003cli\u003eOnce verified, you'll be connected to a support agent who will also be informed of your support status and remaining time.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIf your support has expired\u003c\/strong\u003e, our team reserves the right to decline assistance until a valid support package is active.\u003c\/li\u003e\n\u003c\/ol\u003e\u003ch3\u003eRenewing Your Support Package\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003ePurchase a renewal package from our website.\u003c\/li\u003e\n\u003cli\u003eReturn to the Live Chat and enter your \u003cstrong\u003eexisting license code\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003eThe renewal period will be \u003cstrong\u003eadded to your current license\u003c\/strong\u003e — no new code needed.\u003c\/li\u003e\n\u003cli\u003eThe live chat system will automatically reflect your updated support expiry, and our support team will be notified accordingly.\u003c\/li\u003e\n\u003c\/ol\u003e\u003ch3\u003ePurchase a New License\u003c\/h3\u003e\u003cp\u003eIf you don't have an existing license or need a license for a new project, you can \u003cstrong\u003epurchase a new license directly on our website\u003c\/strong\u003e. Each new license comes with an initial support period included.\u003c\/p\u003e\u003ch3\u003eImportant Notes\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eSupport is provided during business hours and response times may vary based on volume.\u003c\/li\u003e\n\u003cli\u003eOne license covers one Shopify store installation.\u003c\/li\u003e\n\u003cli\u003eSupport packages are non-transferable and tied to the original license code.\u003c\/li\u003e\n\u003cli\u003eThe4 reserves the right to refuse support if the license support period has expired.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"The4 Official Site","offers":[{"title":"6 months","offer_id":52081866473768,"sku":null,"price":49.0,"currency_code":"USD","in_stock":true},{"title":"12 months","offer_id":52081866506536,"sku":null,"price":90.0,"currency_code":"USD","in_stock":true},{"title":"18 months","offer_id":52081866539304,"sku":null,"price":120.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0959\/8091\/2936\/files\/pr-service-1.jpg?v=1779852793","url":"https:\/\/the4.co\/products\/the4-support-package","provider":"The4 Official Site","version":"1.0","type":"link"}