Help Center

How support work?

Read me first

For a quick support:

  • In most cases, you will receive an answer within 12 hours, this can be extended to 24H-48H during the weekends but we try to always be as responsive as possible.
  • Provide store url, screenshot about the issue
  • Provide purchase code on ticket creation
  • Be polite and patient, we love what we do.
  • With the purchase of a theme, you get full access to our Support Center. Technical Support is provided on our Support Desk via tickets, and you should not expect it via Facebook, Twitter or any other means. This is the quickest and most efficient way for anyone who has purchased a theme package to receive support. Moreover, the support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes. Support is free of charge for existing customers.

    Thank you so much

    If your support has expired then you cannot send a ticket to the help center, you can click the button below to renew your support, then you can submit your ticket.

Renew your support
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Gecko 5.0 Document

This is userguide with all config, explain section, how features work on Gecko 5. Please click to the link below to open

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Kalles Document

This is userguide with all config, explain section, how features work on Kalles. Please click to the link below to open

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Basel Document

This is userguide with all config, explain section, how features work on Basel. Please click to the link below to open

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Molla Document

This is userguide with all config, explain section, how features work on Molla. Please click to the link below to open

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Molla Document

This is userguide with all config, explain section, how features work on Elessi. Please click to the link below to open

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Hooli Document

This is userguide with all config, explain section, how features work on Hooli. Please click to the link below to open

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Boutique Document

This is userguide with all config, explain section, how features work on Boutique. Please click to the link below to open

  • Document in the theme package
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LayoutHub Document

This is userguide with all config, explain section, how features work on LayoutHub. Please click to the link below to open

Last step

Can not find an answer?

Open a ticket by click on the button below and a member of our support team will follow up with you within 01 business day at most, preferably 12 hours.

Open a ticket
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January,February,March,April,May,June,July,August,September,October,November,December
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